Key Account Manager

Key Account Manager

The Key Account Manager (KAM) serves as the primary customer-facing representative supporting a major strategic customer operating across two locations in Ozark, MO and Findlay, OH. This highly visible role is responsible for building long term customer relationships, identifying service and system improvement opportunities, and delivering solutions that maximize customer performance and satisfaction. The KAM acts as a trusted advisor to the customer while partnering closely with Service Operations, Engineering, and Project Management teams to develop and implement service strategies that drive customer success and business growth. This role offers a unique opportunity to support a high-profile customer while influencing operational performance across multiple sites.

Key Responsibilities

• Serve as the primary point of contact for a major customer across two facilities, building trusted relationships with site leadership and key stakeholders.
• Identify, develop, and close service sales opportunities including maintenance agreements, system upgrades, modernization projects, spare parts, and lifecycle management solutions.
• Collaborate with Engineering, Service Operations, and Project Management teams to develop and deliver solutions that improve system performance and customer value.
• Manage account activities, service commitments, business reviews, and escalations to ensure successful service delivery and customer satisfaction.
• Maintain a regular presence at both customer sites while representing the company through meetings, presentations, and strategic planning discussions.

Qualifications

• Bachelor's degree in Business, Engineering, Technology, or a related field preferred.
• 2+ years of experience in technical sales, service sales, account management, customer success, or a related B2B environment.
• Experience with Salesforce, Microsoft Office, and CRM/business systems.
• Understanding of automation, logistics, material handling systems, industrial equipment, or IT systems
• Ability to travel approximately 25%.

What sets you apart

• Strong customer relationship management, communication, presentation, and organizational skills.
• Customer focused mindset with strong business acumen.
• Proactive problem solver with a high level of ownership and accountability.
• Strong collaborator who can build relationships across customer and internal teams.
• Ability to work independently in a fast-paced, growth-oriented environment.