Salesforce Business Analyst

Role: Salesforce Business Analyst


Location: Minnetonka Mills, MN ONSITE
Duration: Long term Contract



Must Have Technical/Functional Skills
• 10+ years of total IT experience, with at least 5+ years as a dedicated Salesforce Business Analyst.
• Strong understanding of Salesforce ecosystem, especially Service Cloud, Sales Cloud, and platform capabilities.
• Hands-on experience with creating user stories, process documentation, and wireframes.
• Familiarity with declarative Salesforce features like Flows, Validation Rules, Approval Processes, etc.
• Strong analytical, communication, and stakeholder management skills.
• Proficient in tools like Rally, confluence and JIRA
• Salesforce Administrator or Business Analyst certification (preferred).

Roles & Responsibilities
• Engage with business users and stakeholders to gather, document, and validate functional and non- functional requirements.
• Translate business requirements into detailed user stories, process flows, and acceptance criteria.
• Serve as a liaison between business and technical teams to ensure alignment of solutions.
• Conduct requirement workshops, user interviews, and process mapping sessions.
• Collaborate with Salesforce architects, developers, and testers throughout the delivery lifecycle.
• Lead UAT planning, execution, and training sessions for end users.
• Support backlog grooming, sprint planning, and agile ceremonies as part of an Agile team.
• Recommend Salesforce best practices and standard features to meet business needs efficiently.