Assistant Manager

Assistant ManagerPHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.Key Responsibilities:Assists in developing, inspiring, and retaining top talentMaintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a "one team" mentality.Coach, teach and train Sales Associates for effective job performance.Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.Assist in overseeing all aspects of daily store operations.Execute action plans to optimize results.Ensure sales floor coverage in order to meet customer expectations.Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.Maintain adherence to Company Policies and ensures the safety of associates and customers.Manage the execution of the store strategy to achieve performance goals.Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.Support a store's environment focused on consistently delivering a great in-store experience.Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations.Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.Creates a positive in-store experience through visual standardsOther essential functions may occur as directed by your supervisorRequired Experience & Qualifications:Education: High School or EquivalentYears of Experience: 1-3 of relevant job experienceProficient in use of technology (iPad, registers)Demonstrates strong customer service skillsMeets defined availability criteria, including nights, weekends and non-business hoursMeets physical requirementsCritical Skills & Attributes:Previous retail experience preferredProven ability to drive sales resultsStrong communication skillsMinimum of two years relevant experiencePrior sales management experienceBenefits and Compensation:Medical, pharmacy, dental and vision coverage401(k) and Roth 401(k) with Company matchMerchandise discountPaid Time OffParental leave for new moms and dadsFor part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.