Sr. Engagement Manager, Professional Services, AWS Industries

Sr. Engagement Manager

The AWS Professional Services (ProServe) Telco, Media & Entertainment, Gaming and Sports (TMEGS) Delivery Practice is seeking a Sr. Engagement Manager (EM) to own the delivery of complex, outcome-based cloud and AI programs for our customers. In this role you are accountable for business outcomes, not just project milestones. You will help shape what we commit to, negotiate it with customer executives, and deliver it profitably.

Most of our engagements are delivered on a fixed-price, outcome-based model. You will turn customer ambitions into measurable outcomes, clear acceptance criteria and a milestone plan that both the customer and AWS can stand behind. You will work with sales and solution architects before signature to make sure what we sell is deliverable. After signature, you will manage scope, change and commercial performance with discipline: tracking earned value, protecting margin, and negotiating trade-offs with customer executives when priorities shift. You are comfortable having difficult conversations early, and you know how to protect both the customer relationship and the commercial position.

You will lead delivery teams that use AI throughout the delivery lifecycle, from requirements and design through code generation, testing and operations, to deliver outcomes faster and at higher quality than traditional approaches. You are hands-on with AI-assisted delivery tools, and fluent enough in architecture and engineering to challenge AI-generated plans and designs, make informed trade-offs on performance, security, scalability and cost, and keep quality high as delivery speed increases. You apply AWS frameworks such as Well-Architected and the Cloud Adoption Framework, and you build automated quality gates so standards hold as delivery scales.

Our largest programs combine AWS builders with AWS Partner Network (APN) partners and sometimes customer-selected system integrators. You will orchestrate this mixed workforce to a single quality bar. That means setting clear accountability, consistent acceptance criteria and mechanisms that make standards hold by design rather than by inspection. You will also drive change management on the customer side, so the organization adopts what we build and the business value is realized.

You will build trusted relationships with senior customer stakeholders up to C-level, report progress in terms of business value delivered, and spot leading indicators of risk such as velocity, environment stability, partner quality and team health, acting on them before they become escalations. As you grow, you will lead larger multi-workstream programs, help shape how we price and measure outcomes, and contribute reusable assets, patterns and AI-enabled practices that make the next engagement faster than the last. You are expected to achieve and maintain relevant AWS certifications, including in AI, and to develop deep domain expertise.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud and AI initiatives. We provide a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption, and focused guidance through our global specialty practices, which cover a variety of solutions, technologies and industries.

Basic Qualifications

- Bachelor's degree in STEM field

- 5+ years of cloud computing experience

- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience

- 5+ years of leading and delivering enterprise-level IT engagements experience

- Experience in project management of technical programs

Preferred Qualifications

- 5+ years of delivering customer engagements in a professional services role experience

- Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)

- AWS certification

- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

- Experience in delivering customer engagements in a professional services role

- Experience solving problems with technology in the Telecommunications industry