Front Desk Attendant

Service Ambassador (Front Desk Attendant)

At The Children's Institute of Pittsburgh, we've built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we're forever proud of our team members who don't just make a career here they make a difference.

Location: 1405 Shady Ave. Pittsburgh, PA 15217 Schedule: Full Time; Monday, Wednesday, Friday 8:30am-5:00pm Tuesday and Thursday 10:30am - 7pm

The Service Ambassador serves as the first point of contact for clients at The Children's Institute, demonstrating a comprehensive understanding of clinical practices, workflows, and standards related to client care and business operations. This role involves providing a personalized service, responding to client inquiries, navigating care options, scheduling appointments, collecting payments, and ensuring seamless communication between clients and internal staff. The Service Ambassador is committed to delivering exceptional service that supports The Children's Institute's mission and values.

Responsibilities

• Provide excellent personalized service.
• Be the first point of contact for clients at The Children's Institute regarding care navigation.
• Respond to client inquiries to promote CI comprehensive services to meet clients' needs or potential client needs.
• Schedule appointments, collect co-pays/deductibles and ensures that this information is available for client care providers and internal staff.
• Greet clients, caregivers, guests, and vendors professionally both in person and on the phone following care navigation and experience model guidelines.
• Demonstrate the ability to consistently operate standard office equipment such as telephones, computers, copiers, fax machines and other tools.
• Ensure steady operations of the telephone system, includes answering lines as needed, directing calls to appropriate staff, receiving and distribution of messages complete with all pertinent information.
• Accurately input client demographic and insurance information into EMR's
• Obtain initial prescriptions for all scheduled services per organizational guidelines.
• Complete timely data entry for no-shows, cancellations and arrived appointments as assigned.
• Help families navigate through systems of care!

Qualifications

• High school diploma or GED preferred.
• Minimum of three years of healthcare or customer service experience required.
• Certification in CPR, First Aid, Child Abuse (training will be provided).
• Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance

Benefits Summary

• Medical and Prescription insurance-Choice of two health plans and networks
• Dental and Vision-Free coverage for team members.
• Paid Time Off (PTO) and Holidays
• Medical, Bereavement, Educational, & Personal Leaves
• Parental leave (birth & adoption) paid-6 weeks
• 403b Retirement Plan pre-tax & Roth options; employer match after 1 year
• Student Loan Refinancing Program
• Public Service Loan Forgiveness Program CI qualifies as non-profit
• Education Assistance/Tuition Reimbursement
• Professional Development/CEU's
• Life and Short- & Long-Term Disability insurance
• Credit Union
• Team Member Recognition Events
• Referral bonus
• CPR-employer paid
• Travel mileage reimbursement at federal rate

The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place we can't wait to meet you! The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.