Fire Alarm Service Manager

Alarm Service Manager

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

Position Summary

The Alarm Service Manager at Marmic Fire & Safety oversees the daily operations of the Alarm Department, supervising a team of employees to ensure efficient job completion. This role involves coordinating service activities, quoting repair work, managing materials and schedules, and maintaining high levels of customer service. The Alarm Service Manager is responsible for managing both routine and complex tasks related to service operations and staff management.

Core Responsibilities

Department Supervision:

• Supervise day-to-day operations of the Alarm Department.
• Plan, assign, and direct work for departmental staff.
• Interview, train, and appraise employees, addressing complaints and resolving issues.
• Maintain progress for contracted jobs and ensure timely completion.

Service and Quoting:

• Quote repairs and new repair work for customers in coordination with the Branch Manager.
• Order materials for repair and quoted jobs.
• Schedule service work and technicians for all contracted work.
• Collect and review work orders, purchase orders, and daily logs weekly.

Administrative Duties:

• Check and turn in timesheets for the department.
• Maintain vehicle maintenance logs and oversee departmental compliance with safety rules and procedures.
• Attend meetings and handle additional duties as assigned.

Customer and Operational Management:

• Ensure high-quality customer service and maintain profitability for the department.
• Read and interpret safety rules, maintenance instructions, mechanical drawings, and procedure manuals.
• Prepare routine reports and correspondence.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Minimum Qualifications

• High school diploma or equivalent.
• 2+ years of experience in a similar role.
• Proven ability to supervise and manage a team effectively.
• Proficiency in reading and understanding mechanical drawings and technical documentation.
• Ability to compute rates, ratios, percentages, and interpret drawings.
• Strong problem-solving skills and effective communication abilities.
• Capable of performing physical labor, including carrying and moving equipment and tools exceeding 50 lbs.
• Ability to work in challenging positions such as climbing ladders, high lift equipment, and working in crawl spaces or above ceilings.
• Must pass pre-employment background checks and drug screenings, with ongoing compliance throughout employment.

Preferred Qualifications

• Experience in the fire protection or alarm service industry.
• Knowledge of alarm systems and service protocols.
• Strong organizational skills and experience with service management software

Benefits & Perks

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Employee Ownership Program
• Company-paid training programs and on-the-job training.
• Tele-health services if healthcare coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• 7 Paid Holidays annually

Who We Are

Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.

As we've expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we've built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters.

Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.

Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more—protecting lives and property every step of the way.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.