Guest Reservation Specialist

Job Description

Job Description

Guest Reservation Specialist I

Join the Crew Behind Epic Stays:

At andCo Hospitality, we're all about turning vacations into stories worth telling. Ever had a trip so good you considered staying forever? We get that a lot. And we're looking for someone awesome to join our Florida-based corporate team to help make those moments happen across our resort properties in Florida, Nevada, Colorado, and New Jersey. From beachside hangs to mountain escapes, you'll help us make every experience memorable from behind the scenes.

Department: Guest Experience
Reports To: Guest Experience Supervisor
Status: Full Time, Non-Exempt
Travel Required: 0%

Here's What You'll Be Up To:

• Be the warm, welcoming voice on the other end—answer incoming reservation lines and charm our owners and guests with clarity and care.
• Help owners and rental guests book their dream vacations with confidence and ease.
• Drop some know-how: Guide owners through depositing vacations with exchange partners and maximizing their ownership perks.
• Fire off confirmations, respond to emails, and follow up with those “just checking in” calls like a pro.
• Team up with other departments to make the whole experience feel seamless and thoughtful.
• Keep your digital ducks in a row—document everything with clarity in our call center system.
• Be the vacation fairy: help guests coordinate, plan, and personalize their stays.
• Stay in the loop on the latest rates, promos, and property happenings—and use that knowledge to level-up the guest experience.
• When the moment’s right, upsell with intention (and flair).
• Tackle helpdesk tickets and queue calls with speed and grace.
• Put your problem-solving cap on to resolve guest issues like a hospitality hero.
• Jump into department projects and initiatives that keep us fresh and forward-thinking.

You're Great Because:

• You're a listening ninja—you actually hear what people need.

• You're a clear, friendly communicator—on the phone and in writing.
• You can juggle multiple systems on-screen without breaking a sweat.
• You treat every guest like a VIP (because to you, they are).
• You live for the details and nail them every time.
• You’re endlessly patient, even when tech goes rogue or someone’s having a Monday.
• You play nice with everyone—team spirit is your vibe.
• You think fast, act smart, and solve problems before they snowball.
• You’ve got that get-up-and-go drive. No micromanagement needed.
• You’re tactful, professional, and bring a little sparkle to every interaction.
• You know how to prioritize, manage your time like a boss, and meet your deadlines—even when things get a little wild.

Qualifications We’re Into:

• High school diploma or equivalent (college credit? Cool, but not required).
• At least 1 year in hospitality or reservations (or adjacent customer service magic).
• Fluent with Microsoft Word, Excel, and Outlook. Bonus points if you’ve danced with RCC.
• Bilingual? Huge plus.
• Comfortable working hybrid and staying connected virtually and IRL.

Let’s Wrap This Up

If you're all about turning great guest service into unforgettable vacation vibes—and you can do it with warmth, wit, and wow-factor—we want to hear from you. Bring your curiosity, your confidence, and your "let’s-make-this-better" mindset. We’ll bring the support, the sustainability mission, and a culture that doesn’t believe in boring.

Sound like your kind of place? Hit apply and let’s create something exceptional together.