SSG Ops Team Lead

SSG OPS TEAM LEAD

WHAT IS THE OPPORTUNITY?

Coordinates all administrative activities of Special Assets Department such as policy/procedure development and compliance, operational regulatory compliance, project and staff development, general ledger reconciliation and certification, database/systems and facilities. Directly participates in assigned projects, discussions and decisions that have company-wide impact, ensuring that the essential elements that affect Special Assets are addressed appropriately.

WHAT WILL YOU DO?

• Develops and maintain operations policies, procedures and/or practices manual(s) for the assigned business unit. Ensure unit is current and in compliance with internal polices and regulatory requirements. Monitor new and revised operations regulations and policies. Reviews and updates department’s operations manual on an annual basis. Identifies the need to revise or develop new policies/procedures. Recommend changes in operations procedures and/or enhancements of internal control systems to department management based on observations and audit results.
• Process paperwork for Special Assets new hires and ensure all required access rights and hardware have been requested prior to start date.
• Conduct audits in accordance with approved audit programs to identify non-compliance conditions. Gather information through observation, reviews of relevant documents and files, section procedure manuals and discussions with section personnel to locate potential problems and inadequate controls.
• Responsible for operational tasks such as approving wire transfers, account transfers, etc. for customers. Act as authorized signer for 1031 Exchange DDA and CD account.
• Perform monthly General Ledger certifications and works with responsible parties to clear open items in a timely manner.
• Review and approve all invoices for payment. Resolve any billing related issues with managers and/or vendors.
• Supervise administrative staff. Conduct meetings with staff to discuss new or revised policies and procedures and or resolve operational problems when necessary.
• Maintain a proactive commitment to established Bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Equal Employment Opportunity.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Complete all required training and remind colleagues of past due CBTs with notification to their managers for corrective action.
• Responsible for the updating and distributing the department’s Business Continuity Plan, Emergency Telephone List and Vacation Schedule.
• Coordinate, administer and ensure compliance with all human resources programs and policies for the business units. Act as liaison with Human Resources and advises managers on all staff related issues.
• Assist management with relocation and expansion space planning and new equipment. Work with architects, project managers, contractors, movers, Bank Premises, Information Systems and various vendors.
• Coordinate the development, maintenance and use of applicable databases and systems applications. Act as administrator for the department computer system for all locations by ensuring compliance with CNB’s PC Data Security policies and procedures, managing users and performing daily system backup. Work with Information Systems department to coordinate changes to the system.
• Represent the department in various department and bank wide task forces throughout the bank. (e.g. IT Steering Committee, AFS Task Force).
• Maintain the division’s security system and building premises. Informs Corporate Security, Bank Premises or Management Company of defects/malfunctions/repairs as required.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• H.S. Diploma
• Minimum of 5 years operations experience in a financial institution.
• Minimum of 2 years of experience supervising a staff of 2 or more.
• Minimum of 5 years commercial or real estate loan administration and bank operations experience, including knowledge of documentation and construction disbursement and note procedures.

Additional Qualifications

• Thorough knowledge of all policies, procedures, practices, programs and regulations related to the assigned business unit.
• General knowledge of financial analysis techniques and accounting methods and procedures.
• Strong analytical, project management and management skills.
• Strong experience in the preparation and presentation of management reports, including research.
• Strong knowledge of personal computers and various software programs (e.g., Microsoft Word, Excel, PowerPoint, as well as CliC).
• Experience with local area network is preferred.
• Ability to communicate effectively in both verbal and written form with all levels of Bank personnel and outside contracts.
• Working knowledge of the Bank’s Human Resources policies and procedures.
• Strong organizational skills with ability to multitask.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $60,500 - $104,500 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.