Community Support Specialist

About Greystar Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit Job Description Summary The Community Support Specialist supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally, the Community Support Specialist will prepare financial close out, ensure accuracy and process all payables, and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary. Responsibilities Contribute to and facilitate an optimized consumer experience in a virtual environment via phone, email, or other technologies. Conduct detailed reviews and process onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Manage communication between the vendor/contractor, accounting, and the client/owner as needed. Communicate with residents regarding account balances, implement procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue. Follow the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensure proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel. Conduct detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities. Coordinate setting up new vendors, contractors, and other service providers for payment, contact vendors and others as needed to research and resolve invoice and payment disputes and issue payments. Review utility billing resident charges to ensure accuracy and coordinate with onsite teams to address unit‑level discrepancies. Assist with administrative paperwork within the resident lifecycle to include but not limited to move‑in and move‑out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary. Promote resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues. Knowledge, Skills, and Abilities Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation. Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software (preferably Yardi and Entrata). Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information. Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections/delinquency management. Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day‑to‑day operation of an apartment community, resolve customer complaints and issues, and complete financial records, documents, and reports. College degree in related field, and/or equivalent combination of education and experience is preferred. Minimum of one year of accounting, property management (preferably in an Assistant Community Manager role), or other related experience preferred. Compensation The salary for this position is $55,000. Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Additional Compensation Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Benefits Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee‑only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar‑managed communities are available subject to discount and unit availability. 6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr