Order Fulfillment Lead

Order Fulfillment Team Lead Reports To: Shipping Supervisor Pay Range: Lower $20's per hour, based on experience. Job Summary: The Order Fulfillment Team Lead is responsible for overseeing the daily activities of up to 15 associates to ensure the accurate, efficient, and timely fulfillment of customer orders. This position provides hands-on leadership in picking completed medical kits from inventory, verifying order accuracy, preparing shipments, and coordinating outbound orders through FedEx, UPS, and OCASA. The Team Lead serves as the first point of contact for resolving order discrepancies, inventory shortages, shipping errors, and other operational issues that may impact order completion. Job Responsibilities: Lead and support a team of up to 15 associates in daily order fulfillment operations. Assign workloads, prioritize orders, and ensure daily productivity and shipping goals are met. Oversee accurate picking, packing, labeling, and shipping of medical kits. Troubleshoot and resolve order discrepancies, inventory shortages, shipping errors, and operational issues. Coordinate outbound shipments through FedEx, UPS, and OCASA. Monitor associate performance, order accuracy, quality, and on-time shipping. Train, coach, and support associates to improve efficiency and performance. Ensure compliance with standard operating procedures (SOPs), safety standards, and quality requirements. Collaborate with supervisors and other departments to resolve issues and prevent shipping delays. Identify opportunities for process improvements, waste reduction, and increased productivity. Communicate daily progress, operational challenges, and unresolved issues to supervisors. Maintain a clean, safe, and organized work environment.