Sr Site Reliability Engineer

Sr Site Reliability Engineer

"We Power the Magic!" That's our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Disney Signature Experiences organization within Technology & Digital for Disney Experiences. It works closely with Disney Cruise Line and other teams from across the company.

The Sr Site Reliability Engineer will report to the Manager of Site Reliability Engineering, Disney Signature Experiences.

About The Role & Team:

The Sr. Site Reliability Engineer is a critical member of the Disney Signature Experiences SRE Team whose primary role is to support Identity & Access Management for Disney Cruise Line applications and architecture. They will be collaborating with a small team to develop processes and automation to manage and support role-based access control, identity management, and authentication requirements in a secure environment, developing IAM policies, operational procedures, and governance standards to meet security and compliance requirements. The team also supports monitoring solutions that help to provide observability and reporting. This role will serve as a software developer with goals to increase efficiency, decrease friction, and advance our monitoring and automation offerings.

What You'll Do:

• Drive a DevOps culture by building automation and tooling that improve reliability, reduce friction for developers, and enhance observability across identity and access services.
• Design, build, and support secure IAM solutions, including role-based access control, authentication flows, and governance standards for enterprise environments.
• Evaluate and implement Privileged Access Management, secrets management, and access governance tools to safeguard sensitive systems and data.
• Automate user provisioning, deprovisioning, license assignment, and account lifecycle management using CI/CD pipelines and configuration management platforms.
• Perform systems administration across Active Directory, Windows, Linux, and other platforms, ensuring stability, performance, capacity management, and strong security controls.
• Collaborate with Security Operations and partner teams to design secure solutions, maintain vulnerability management practices, and uphold Disney security standards.
• Develop and refine monitoring, telemetry, alerts, and documentation to improve incident detection, root-cause analysis, and mean time to repair for large-scale distributed systems.
• Lead and contribute to technical projects with manageable risk, acting as a resource for colleagues with less experience and explaining complex concepts to diverse audiences.

Required Qualifications:

• Minimum 5 years of relevant professional experience in site reliability, devops, systems engineering, or closely related disciplines.
• Skilled in Cloud environments (AWS, Azure, Google Cloud) for building and operating reliable, scalable enterprise systems.
• Proficient in agile environments with strong collaboration skills for cross-functional delivery.
• Applied understanding of observability principles, including monitoring, logging, tracing, and alerting, using modern tools and practices.
• Hands-on experience with CI tools such as GitLab, AWS CodeBuild, Azure DevOps, and related pipelines.
• Proficient in configuration management and orchestration tools (Ansible, AWX, MECM, Terraform, CloudFormation, Chef).
• Experience with procedural and general-purpose programming languages (PowerShell, Python, Perl, Ruby, Java, Go, Rust, C/C++) for automation and tooling.
• Strong troubleshooting skills across systems, networks, and code, with the ability to identify root causes in large-scale distributed systems.
• Proficiency in Active Directory administration, troubleshooting, and security, including enterprise Identity & Access Management practices.
• Collaborative experience working with Security Operations teams to design and maintain secure solutions.
• Demonstrated ability to lead technical projects and ensure smooth delivery while working independently with minimal guidance.

Preferred Qualifications:

• Strong PowerShell skills and extensive experience managing Active Directory and user management at scale.
• Extensive experience in automation and desired state configuration for multi-platform environments.
• Solid understanding of authentication and access control across platforms, including Okta Cloud, Okta Access Gateway, Keycloak, SSO, MFA, OIDC, and SAML solutions.
• Industry-standard certifications in Identity & Access Management, Active Directory, or related technologies, and maritime training or certifications.

Required Education:

Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Preferred Education:

• Industry standard certifications in Identity & Access Management, Active Directory, or other related technologies preferred
• Maritime training or certifications preferred

#TECHATDISNEY

The hiring range for this position in [location] is $135,200 to $181,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

To learn more about Disney's policies on the use of AI for candidates, click here.

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