Customer Service Associate

Customer Service Associate

Corporate Office - San Antonio, TX 78219

Overview

Position Type Contractor

Description

Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You'll find our products everywhere from SF MOMA to the Nike Headquarters. We're in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world's leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.

We light the world's most beautiful spaces.

Summary: Assists Customer Service team with order management, ensuring deadlines are met and customers are satisfied.

Key Responsibilities:

• Deliver a high-quality, memorable customer experience that reinforces and elevates the company's brand reputation.
• Collaborate cross-functionally with multiple departments to maintain smooth, efficient workflows and exceptional service delivery.
• Serve as a key point of contact between internal teams and outside sales representatives by handling lead time inquiries, order verifications, rush order requests, tracking updates, invoice copies, and a variety of service needs.
• Manage return requests by creating and coordinating service tickets to ensure timely resolution.
• Partner closely with the Shipping department on quotes documentation.
• Assist Order Entry and Quotes teams with configuring part numbers to support seamless order processing.

Qualifications

Required education, experience & skills:

• Strong Analytical skills
• Excellent digital literacy (Microsoft Word, Excel, etc.)
• Ability to work with detail, proven math skills
• Excellent written, verbal, and interpersonal skills
• Be able to type 45+ WPM
• Ability to comprehend technical details and technical literacy
• Associates degree from an accredited college

Preferred education, experience & skills:

• Bachelor of Business Administration from an accredited university

Working Environment:

• Smoke free workplace

Lucifer Lighting Company is an equal opportunity employer.