Customer Relationship Account Specialist

Build Your Career with Ashley Furniture – Where Innovation Meets Comfort At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business—you’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. Summary We're seeking a Customer Experience Account Specialist who is passionate about creating positive experiences and building meaningful connections with our customers. Join our inclusive and collaborative team where everyone is valued and supported to thrive while making a real impact on customer satisfaction. Responsibilities Deliver Exceptional Service – Provide outstanding customer support through professional and friendly phone and email interactions Cross-Functional Collaboration – Partner with sales, supply chain, credit, transportation, and distribution teams to ensure seamless order processing and delivery Problem Resolution – Address customer concerns with creative solutions and proactive problem-solving approaches Documentation & Improvement – Maintain accurate records of customer interactions to support continuous improvement initiatives Customer Advocacy – Ensure every customer feels heard, valued, and supported throughout their experience Qualifications Required Education High school diploma or equivalent Experience Minimum one year of sales, customer service experience or related field Strong verbal and written communication skills with the ability to connect with people of all backgrounds Welcoming and professional demeanor with excellent telephone etiquette Detail-oriented with proven ability to multitask in a fast-paced environment Proficiency in Microsoft Office and online tools, such as PowerBI Experience with AI platforms such as CoPilot/ChatGPT Problem‑solving mindset with proactive and positive approach Additional Qualifications, Preferred Experience in retail customer service, technical support, or order fulfillment Familiarity with CRM systems and customer database management Work Environment This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs. Benefits We Offer Health, Dental, Vision, Employee Assistance Program Paid Time Off; increases with years of service Generous Employee Discount on home furnishings Professional Development Opportunities Tuition AssistanceAshley Wellness Centers (location specific) 401(k) and Profit Sharing Life Insurance Equal Opportunity Employer We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting the specific position requirements will be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises. Notice to Search Firms We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries. Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future. #J-18808-Ljbffr