Assistant Restaurant Manager

Assistant Manager for Patty O's

Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

The Assistant Manager for Patty O's works under the leadership of the Restaurant Manager and serves as Chef Patrick O'Connells' eyes and ears concerning all that takes place in this establishment. He/She ensures that guests are being provided with a memorable experience. The Assistant manager will assist the Restaurant Manager with the daily restaurant operation including but not limited to hiring and onboarding, training, scheduling, employee's performance management, restaurant opening and closing. The Assistant Manager will also be responsible for inventory, product ordering, invoices payment and to ensure the Point-of-Sale equipment is in working order.

Essential Functions

• Assist the Restaurant with the effective management of the daily restaurant operations.
• Enforce adherence to 5-Star/5-Diamond standards and IALW policies.
• Facilitate & ensure exceptional service.
• Establish consistency in performance reviews as well as accountability.
• Contribute to the evolving job description, onboarding, and testing regimes.
• Instill into the staff the culture and history of The Inn
• Create weekly schedules and assist staff with scheduling needs and time off requests.
• Track and document lateness and absences.
• Create daily floor plans.
• Achieve targeted labor cost while ensuring adequate coverage to exceed guest/our expectations.
• Audit Paycom
• Interview candidates; onboard and train new hires
• Evaluate staff performance and coach/counsel, as necessary.
• Conduct daily pre-shift meetings and elicit feedback from the service/kitchen staff.
• Ensure that clean and healthy dining/service areas are maintained.
• Actively promote the minimization of labor cost and loss prevention
• Displays excellent leadership skills managing the team of Patty O's Café and Bakery
• Holds staff accountable in completion of opening, midday and closing checklists/procedures.
• Responsible for training new staff on proper procedures and verbiage. Responsible for keeping training materials up to date and current.
• Develops rapport with guests and displays positive guest experience interactions.
• Takes notes on guest experiences and feedback to execute daily recap communication email. Update guest Tock profile.
• Able to field guest complaints and confidently produce solutions to issues that arise.
• Ability to read the room, and delegate work as needed.
• Promotes and recommends menu options to guests.
• Maintains inventories by replenishing and ordering products.
• Maintains equipment by cleaning, troubleshooting, and scheduling repairs.
• Maintains a safe and healthy work environment by following organization standards and sanitation regulations.
• Evaluates and modifies processes to improve efficiency and quality of service.
• Supervises bakery and cafe staff and assist, as needed, to ensure guest experience meets our standards.
• Gather guests' feedback and recommend improvements to our menus or operation.

Qualifications

Required

• Prior restaurant management experience
• Prior luxury/fine dining restaurant experience
• Excellent communication skills. Guest interaction skills
• Organizational prowess
• Must be at least 21 years of age.
• Ability to work nights, weekends, and holidays.
• Must have a fine diligence.
• Ability to multi-task in a fast-paced environment

Desirable

• Ability to speak French or Spanish
• Computer training, preferably in Excel, Microsoft Word, etc.
• Knowledgeable of ResortSuite, Paycom, and Tock
• Must have reliable transportation.
• Ability to cross-train across multiple departments and assist when needed.

Physical Demands

• Must be able to lift 30+ lbs.
• Able to stand, bend and walk for extended periods of time.
• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.

The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.