Director of Organizational Excellence

To shape and scale the operating model for the Customer Excellence Group, the full-time Director of Organizational Excellence will own the design of role mandates and organizational frameworks while partnering with leadership and cross-functional teams to ensure alignment and effective execution. Key responsibilities: Own role mandates and design architecture, maintaining clear role definitions and accountability across the Customer Excellence Group Evolve the collaboration model to optimize role interactions and manage interdependencies within the organization Lead the Org Design Board and maintain the organizational design blueprint to ensure principles are current and effectively governed Required qualifications: Proven expertise in organizational design and role architecture within large, complex organizations Experience translating business strategy into scalable organizational structures and competency frameworks Demonstrated success influencing senior leaders and driving alignment in global, matrixed organizations Strong systems-thinking and problem-solving skills with the ability to simplify complexity into actionable solutions 12+ years of experience in organizational design, strategic operations, or related leadership roles in a global technology or SaaS environment