Operations Manager

Job Details Date: Jul 1, 2026 Closing Date: 07/31/2026 Location: AUSTIN, TX; 4601 W GUADALUPE ST Agency: Texas Health and Human Services Commission (HHSC) Department: CPO Application Services Job Title: Management Analyst IV Functional Title: Operations Manager Posting Number: 18577 Salary Range: $5,797.66 – $7,750.24 per month Pay Frequency: Monthly Salary Group: TEXAS-B-25 Shift: Day / First Telework: Eligible Full Time/Part Time: Full Time FLSA: Exempt Job Location City: AUSTIN Job Location Address: 4601 W GUADALUPE ST Benefits Comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, and numerous opportunities for career advancement. Eligibility Position is open to U.S. citizens and permanent residents. Candidate must be legally authorized to work in the U.S. without sponsorship and must be willing to commute to office on required days. Job Summary The Operations Coordinator reports to the Deputy CIO of the TIERS/MES Product Office. The role focuses on coordinating strategic operations of the IT Social Services Applications (IT‑SSA/TIERS) and Medicaid Enterprise Systems (MES) teams, working directly with directors to ensure alignment. Key responsibilities include developing and maintaining an operational plan, applying process improvement methodologies, communicating between teams and leadership, performing data analysis, managing audits, and supporting executive reporting. Essential Job Functions Coordinate operational activities to meet business needs; develop and maintain operational plans and processes; analyze existing systems to identify gaps and recommend improvements; support team leads with communication and training; monitor compliance. Perform routine data analysis using analytics tools and visualization; develop reports and dashboards; consolidate findings into executive‑level presentations; monitor and analyze productivity metrics. Coordinate and lead staff meetings and collaborative innovation initiatives; represent department at IT meetings; prepare presentations; coordinate meetings with outside vendors; represent Deputy CIO as needed. Interface with audit team to track audit status; prepare status reports; support external communications of achievements. Knowledge, Skills, and Abilities Knowledge: Business and management principles for strategic and operational planning. Business process analysis and quality improvement. Project management principles. Process improvement methodologies. Software development lifecycle and agile development. Basic data modeling. Business intelligence software (Tableau, Power BI, etc.). Quantitative methods, statistics, or data visualization. Skills: Leading and coordinating complex initiatives across internal teams and external partners. Translating data analysis findings to executive-level communication. Organizing and reviewing data for trends. Developing and delivering reports. Performing routine and ad‑hoc data analysis. Developing documentation, proposals, dashboards, charts, and reports. Planning, prioritizing, and delivering high‑quality work. Evaluating complex IT applications, policies, and procedures. Developing creative solutions to complex problems. Effective verbal and written communication. Collaborating and cooperating at all organization levels. Managing sensitive and confidential communications. Using PC and Microsoft applications (Teams, Excel, Outlook, PowerPoint, Word, SharePoint, OneDrive, Copilot, Visio). Strong attention to detail. Abilities: Work effectively independently and collaboratively. Build and maintain effective relationships. Lead and influence without direct authority. Operate independently with sound judgment and initiative. Maintain situational awareness across multiple efforts. Balance competing priorities and align work to goals and resources. Adapt communication and leadership approach based on audience. Gather input, formulate plans, provide follow‑through. Handle confidential information appropriately. Exercise sound judgment in critical decisions. Reach consensus on divergent views. Use advanced critical thinking to identify issues and propose solutions. Communicate effectively and authoritatively at all levels. Apply time management, project management, and multitasking methods. Qualifications Required: Bachelor’s or Master’s degree in Computer Science, Information Systems, or Business Administration (or equivalent experience). 4–6 years of experience managing operations for a large team, preferably in IT. Demonstrated experience with data analysis, visualization, analytics, and executive‑level reporting. Preferred: Prior public sector experience. Experience with Power BI, Tableau, or other business intelligence tools. #J-18808-Ljbffr