Mid-Level Systems Support Specialist

Job Description

Job Description

Job Description

ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED

We are seeking a Systems Administrator to manage, troubleshoot, and maintain critical Information Technology (IT) infrastructure supporting defense and intelligence customer missions. In this role, you will oversee day-to-day operations, monitoring, and maintenance across client, server, storage, network, and mobile platforms. You will handle Tier 1 help desk support and Tier 2 escalation cases, configuration management, and hardware/software problem resolution. Additionally, you will configure and maintain both UNIX/Linux and Windows operating systems, optimize network components, and implement system enhancements to maximize reliability, performance, and uptime.

The annual base salary range for this role is $148,000-$175,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.

, Required Skills

• Infrastructure Operations Support: Proven experience managing, monitoring, and maintaining enterprise IT infrastructure across client, server, storage, and network devices.

• Tier 1 Tier 2 Troubleshooting: Strong ability to perform problem identification, diagnosis, and resolution for user end-point issues as well as complex infrastructure escalations.

• OS Administration (UNIX/Linux Windows): Hands-on experience configuring, installing, patching, and maintaining both UNIX/Linux and Windows operating systems.

• Network Hardware Configuration: Skilled in troubleshooting network components, managing hardware dispatch and replacement workflows, and implementing system enhancements to boost reliability and performance.

• Incident Escalation Customer Communication: Demonstrated skill in tracking incident resolution end-to-end and effectively communicating system status to leadership and technical users.

Education: Bachelor’s Degree in Data Science, Computer Science, Computational Linguistics, Mathematics, or a related technical discipline, PLUS 10+ years of professional experience in data science, NLP, or software engineering OR  High School Diploma / GED , PLUS 15+ years of specialized technical experience in lieu of a degree.

, Desired Skills

Core Industry Certifications: Active CompTIA Security+, Network+, Linux+, or Microsoft/Red Hat certifications (e.g., MCSA, RHCSA).

Virtualization Storage: Experience managing virtualized environments (VMware vSphere/ESXi, Hyper-V) and enterprise storage solutions (NAS/SAN).

Scripting Automation: Familiarity with PowerShell, Bash, or Python scripting to automate routine administrative tasks and system health checks.

Identity Access Management: Experience managing Active Directory, LDAP, Group Policy Objects (GPOs), and user credentialing systems.

, About Nyla Technology Solutions

Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government. Nyla embraces a forward-thinking and bold approach at every turn,  earning us a solid reputation of technical trendsetters within the industry. We have a passion for developing solutions that have a quick and immediate impact on mission. Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done.

If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla’s team, 

Taking Care of All of You

Nyla provides a top-of-market compensation and benefits package. And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle. 

The Nyla FLEX benefit program is designed to offer you flexibility in the 3 biggest areas of your life: your pay, your leave, and your schedule. 

PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you’re at the company. You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract* (over 40 hrs/week). There’s even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract!

LEAVE - Want to spend more time with the family? Want more time to travel the world? You can BUY additional annual leave for a total of 6 weeks of annual leave. That’s up to 240 hours of leave plus 11 holidays! That’s not even including paid anniversary leave!

SCHEDULE - Does the traditional 40-hour workweek no longer fit your lifestyle? With Nyla FLEX, you have the freedom to scale down to 30-32 hours while still enjoying the top-notch Nyla benefits you know and love. It's flexibility that works for you without compromising the perks!

WHAT ABOUT OTHER BENEFITS?  Nyla’s health care (medical, dental, and vision) is 100% covered by the company. We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth. We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place.  

To learn more about Nyla's culture and our exceptional benefit packages click here.

Nyla is an equal opportunity employer.