Customer Service Representative

divh2Customer Service Representative/h2pIntegra Partners works with hundreds of healthcare providers of durable medical equipment, orthotics and prosthetics to help facilitate the care of thousands of patients per year. To ensure we are operating at the highest professional standard for our network of patients, health plans and providers, we are seeking dynamic individuals to come join our call center as Customer Service Representatives. As the first point of contact for inquiries from our external partners and patients, this role will also be tasked with managing a large volume of important documents that ensure our business runs smoothly. To WOW our customers, you are driven by providing a best-in-class client experience for all parties both internally and externally, you take great pride in operating in a client-facing environment and value working cross-functionally to deliver innovative client and member-focused solutions./ppstrongJob Responsibilities and Duties/strong/pulliHandle and resolve customer questions and concerns; youll answer 50-60 calls per day on average/liliProvide detailed notes and follow-up information in the CRM during each call/liliResearch and respond to inquiries using our internal systems, CRM, and other software programs/liliManage other patient, health plan, or healthcare providers needs and escalate as required/liliRoute health plan representatives and providers to appropriate internal resources/liliMaintain a 90% or higher quality assurance score on calls/li/ulpstrongWhat Will You Learn in the First 30 Days?/strong/pulliIn your first 30 days you will learn the function of the call center within the company and go through a comprehensive training program/liliYou will fully understand your job role and responsibilities, and which tools assist you in your position./liliYou will be able to answer basic inquiries and questions, as well as how to escalate inquiries to other representatives and departments/li/ulpstrongWhat Will You Achieve in the First 90 Days?/strong/pulliYou will be able to answer complex questions or know where to get answers or support./liliYou will be contributing your skills and knowledge to meet your departments metrics and goals./liliYou will receive feedback and coaching from our Quality Assurance team to ensure you adhere to company policies and are providing exceptional customer service./liliYou will have regular monthly one-on-one meetings with leaders for mutual feedback and have initiated your personal development plan./li/ulpStarting Pay: $18.00/hour/ppstrongKnowledge/Skills/Abilities/strong/pulliAble to prioritize, organize with excellent attention to detail and problem-solving skills./liliSound judgement and critical thinking/liliMust be reliable, highly motivated self-starter, able to multitask and work independently within a fast-paced, team environment./liliConduct yourself in a courteous, helpful, and professional manner/liliAbility to work overtime as required/liliMust follow policies regarding attendance and punctuality/liliMaintain a climate of teamwork and collaborative problem solving/liliAdd value and positive contributions towards the company and department culture/li/ulpstrongRequired Experience/strong/pulliAt least 1-year previous experience in a customer service role/liliPrevious call center and/or healthcare experience preferred/liliAbility to type at least 40 words per minute (WPM)/liliProficiency using a Microsoft Windows operating system/liliProficiency using Microsoft Outlook, Word, internet browsers, and web-based applications/liliProficient verbal and written English communication skills/liliDetail-oriented and accurate in your work/liliAbility to conduct yourself in a courteous, helpful, and professional manner/liliActive listening skills/liliAbility to work assigned schedules and follow policies regarding attendance and punctuality/liliHigh-speed home internet connection/liliA private workspace within the home free from distractions/liliAbility to handle confidential and protected health information in accordance with company policies and procedures/li/ulpstrongBenefits Offered/strong/pulliCompetitive compensation and annual bonus program/lili401(k) retirement program with company match/liliCompany-paid life insurance/liliCompany-paid short term disability coverage (location restrictions may apply)/liliMedical, Vision, and Dental benefits/liliPaid Time Off (PTO)/liliPaid Parental Leave/liliSick Time/liliPaid company holidays and floating holidays/liliQuarterly company-sponsored events/liliHealth and wellness programs/liliCareer development opportunities/li/ulpstrongRemote Opportunities/strong/ppWe are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, Nevada, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington./ppstrongOur Story/strong/ppFounded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits. Integra Partners is a wholly owned subsidiary of Point32Health./ppWith a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. Were looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you./ppIntegra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please dont hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives./p/div