Member Success Associate

Job Description

Job Description

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry's biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!

Position Summary:

The Associate, Member Success is an entry-level role on the Convening Recruitment team that supports the execution of member engagement, recruitment, and attendance activities across a portfolio of programs. This role is responsible for high-volume outreach execution, registration coordination, data tracking, and logistical support to ensure accurate and timely delivery of member-facing activities.

Working under the direction of a Manager, this role plays a critical part in enabling strong participation outcomes by maintaining organized systems, executing against defined processes, and supporting a high-quality member experience. The ideal candidate is detail-oriented, highly organized, responsive, and comfortable working in a fast-paced, team-oriented environment.

Primary Job Duties:

• Execute member outreach activities across assigned programs, including email campaigns, follow-ups, and scheduling support, in alignment with defined engagement strategies.
• Registration execution, including attendee tracking, data entry, bio collection, and coordination of logistics such as hotel and event details.
• Maintain accurate and up-to-date records in CRM and tracking systems, ensuring data integrity across recruitment pipelines and participation metrics.
• Track member participation and attendance, proactively flagging gaps or inconsistencies to Manager.
• Coordinate scheduling for member calls, meetings, and outreach efforts, ensuring timely and professional communication.
• Assist in preparing member communications and materials to support engagement and recruitment efforts.
• Provide logistical and operational support for program execution, ensuring all details are completed accurately and on time.
• Collaborate with Member Success team and cross-functional partners (Events, Marketing, Program teams) to support recruitment campaigns and engagement initiatives.
• Support weekly team processes, including tracking action items, updating reports, and preparing status updates.
• Identify opportunities to improve efficiency in workflows, tools, and processes, and contribute to continuous improvement efforts.
• Contribute to special projects and additional responsibilities as assigned.

What Success Looks Like:

• Performance in this role is measured by execution quality and operational effectiveness, including:
  • Timely and accurate completion of outreach activities
  • Accuracy and completeness of registration and participation data
  • Responsiveness and reliability in supporting team workflows
  • Contribution to strong attendance and participation outcomes through effective execution

Minimum Qualifications:

• Bachelor's Degree required
• 0–1 years of experience in a professional, internship, or customer-facing environment
• Interest in the Healthcare Industry
• Ability to come into the office 2 days a week (hybrid opening)

Interpersonal Skills & Attributes:

• Highly organized with strong attention to detail
• Strong written and verbal communication skills
• Comfortable executing high-volume, process-driven work
• Responsive and dependable in a team environment
• Ability to manage multiple tasks and prioritize effectively
• Willingness to learn and take direction in a structured environment
• Positive attitude and strong work ethic
• Interest in healthcare subject matter

Benefits and Compensation:

THMA offers a comprehensive slate of benefits including health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave. We also offer non-monetary benefits designed to support team members fully including learning and development programs, coaching for working parents and caregivers, free therapy and professional coaching sessions, one-on-one financial coaching, and free legal support services.

Salary Range

$50,000—$55,000 USD

Notice of Equal Opportunity Employment:

The Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities. The Academy's goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.