Director of Growth & Operations

Job Title: Director of Growth & Operations – Erie Branch

Location: Erie, Pennsylvania
Company: Ideal Home Health Agency
Employment Type: Full-Time
Reports To: Executive Leadership Team
Compensation: Competitive Salary + Profit Sharing

Position Summary
Ideal Home Health Agency is seeking an ambitious, entrepreneurial, and results-driven Director of Growth & Operations to lead the growth and success of our Erie branch.
This is a unique opportunity for a motivated leader to build and expand a home health agency location with significant growth potential. The Director of Growth & Operations will be responsible for increasing client census, developing referral relationships, recruiting and retaining caregivers, overseeing daily operations, ensuring regulatory compliance, and driving branch profitability.
The ideal candidate will possess a strong healthcare, business development, or management background and be excited by the opportunity to directly influence the growth and success of the Erie market. This position includes a profit-sharing component, allowing the successful candidate to share in the branch's financial success.
Primary Duties & Responsibilities
1. Business Development & Growth

• Referral Development
• Develop and maintain relationships with physicians, hospitals, discharge planners, case managers, social workers, schools, rehabilitation facilities, and community organizations.
• Conduct outreach activities to increase agency visibility throughout the Erie market.
• Attend networking events, healthcare meetings, and community functions.
• Identify and pursue new referral opportunities.
• Client Census Growth
• Develop and implement branch growth strategies.
• Work collaboratively with Intake, Nursing, and Administrative teams to convert referrals into admissions.
• Monitor referral sources and admission trends.
• Establish and achieve branch census growth goals.
• Market Expansion
• Identify underserved populations and growth opportunities.
• Analyze local market conditions and competitor activities.
• Recommend strategies to expand services and market share.

2. Operations Management

• Branch Oversight
• Oversee day-to-day operations of the Erie office.
• Ensure smooth coordination between clinical, administrative, scheduling, recruiting, and billing functions.
• Maintain a positive, professional, and productive office environment.
• Compliance & Quality Assurance
• Ensure compliance with all federal, state, payer, and agency requirements.
• Assist with preparation for audits, surveys, and regulatory reviews.
• Monitor branch performance indicators and quality metrics.
• Ensure timely completion of required documentation and reporting.
• Performance Monitoring
• Review branch productivity, staffing levels, census trends, and operational efficiency.
• Develop corrective action plans when necessary.
• Present branch performance reports to executive leadership.

3. Recruitment & Staffing

• Caregiver Recruitment
• Develop recruiting strategies to attract qualified caregivers.
• Participate in interviewing and selection processes.
• Build relationships with community organizations, schools, and workforce development programs.
• Employee Retention
• Promote employee engagement and positive workplace culture.
• Support employee onboarding and orientation activities.
• Assist with employee recognition and retention initiatives.
• Staffing Coordination
• Collaborate with Scheduling and HR departments to ensure adequate staffing levels.
• Monitor workforce needs based on branch growth.

4. Community Outreach & Relationship Management

• Community Engagement
• Serve as the primary representative of Ideal Home Health Agency in the Erie market.
• Develop relationships with community leaders and healthcare stakeholders.
• Promote agency services throughout the region.
• Customer Service
• Address client and referral source concerns promptly and professionally.
• Promote exceptional customer service for clients, families, and referral partners.

5. Financial Performance & Profitability

• Financial Management
• Monitor branch revenue, expenses, and profitability.
• Assist with budgeting and financial planning activities.
• Identify opportunities to improve operational efficiency and financial performance.
• Profit Sharing Performance
• Participate in branch profit-sharing incentives based on established performance goals.
• Contribute directly to branch revenue growth and profitability initiatives.

Qualifications
Required

• Bachelor’s degree in healthcare administration, Business Administration, Marketing, Management, or related field preferred.
• Minimum of three (2) years of experience in healthcare, home health, business development, operations management, or related field.
• Strong leadership and relationship-building skills.
• Excellent communication and presentation abilities.
• Valid driver's license and reliable transportation.

Preferred

• Experience in home health, healthcare sales, healthcare operations, or community-based services.
• Existing relationships within the Erie healthcare market.
• Experience in managing staff and operational performance.
• Knowledge of Medicaid-funded home health services.
• Knowledge, Skills & Abilities
• Strong business development and networking skills.
• Ability to work independently and drive results.
• Excellent organizational and time management abilities.
• Strong problem-solving and decision-making skills.
• Ability to analyze operational and financial data.
• Proficiency with Microsoft Office, Google Workspace, and healthcare software platforms.
• Ability to lead teams and foster a positive workplace culture.

Physical Requirements

• Ability to travel throughout the Erie service area.
• Ability to attend meetings, community events, and referral visits.
• Ability to sit, stand, walk, and operate standard office equipment.

Why Join Ideal Home Health Agency?

• Competitive salary.
• Profit-sharing opportunity.
• Significant growth potential.
• Opportunity to build and lead a growing branch.
• Supportive leadership team.
• Meaningful work serving clients and families in the community.
• Opportunity to make a direct impact on the success of the Erie market.