Customer Service Associate

Customer Service Associate

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Associate for our Savannah, GA location.

As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated rootswhere employees are recognized as individuals and our culture remains a top priority.

Responsibilities

• Provide excellent customer service to sales representatives, customers, and internal staff.
• Develop a strong understanding of company processes, procedures, and programs to accurately answer questions and communicate information.
• Enter phone orders accurately in accordance with company guidelines and complete special order-entry projects assigned by management.
• Assist customers with billing corrections, including processing credits and rebills, to ensure invoices are accurate and issues are resolved promptly.
• Print label and create return labels
• Accurately complete call tracking and time tracking requirements.
• Respond promptly to voicemails, emails, and Teams messages, ensuring communications received during working hours are addressed the same business day.
• Assist with additional responsibilities and projects as assigned by the Customer Service Supervisor, Admin Services Manager, or Admin Services Trainer

Qualifications

• High school diploma or GED
• Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
• The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
• The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
• The successful completion of a ninety (90) day orientation period

This role is Mon-Fri, 8:15am-4:45pm. The role is fully onsite.

The pay rate is $20 per hour

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

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