Draws Coordinator

Draws Coordinator (Entry-Level) Department: Draws — Merchants Mortgage & Trust Corporation (MMTC) Location: Denver (DTC), CO | Tampa, FL | Schedule: In-office 3 days/week minimum; 5 days/week preferred Status: Full-Time About the Role MMTC is a commercial-purpose-only lender specializing in fix-and-flip, multi-family, and ground-up construction financing. The Draws Department manages construction and rehab loan disbursements across MMTC's portfolio, ensuring accurate, timely fund releases tied to project progress and inspection results. This entry-level role supports the department's core draw processing and borrower-service functions, working alongside inspection review and draw disbursement staff. It's an opportunity to build a foundation in construction loan servicing within a growing department central to the company's Draws Management initiative. Job Responsibilities Process incoming draw requests: intake, documentation review, and data entry into cloud-based loan servicing systems Communicate directly with borrowers and contractors by phone and email in a professional, customer service-focused manner regarding draw status, required documentation, and disbursement timing Review and organize draw packages, inspection reports, lien waivers, and related documents (PDF/Adobe Pro, Office 365) Track multiple loans and draw requests simultaneously across a shared queue, prioritizing by deadline and loan status Coordinate with inspection reviewers and disbursement staff to keep draws moving through the approval pipeline Maintain accurate, audit-ready records within the loan origination/servicing system Escalate exceptions, delays, or borrower disputes to senior Draws staff as needed Required Skills & Qualifications Basic computer proficiency; comfortable operating in a cloud-based environment across browser- and app-based platforms and multiple OS types Working knowledge of Office 365 and Adobe Acrobat Pro Strong multi-tasking ability — comfortable managing a high-volume queue of concurrent loan files Excellent verbal and written communication skills with customer-service orientation Must be available to work in-office as required by management, such as a minimum of 3 days per week (5 preferred) High school diploma or equivalent required; college coursework in finance, business, or a related field a plus Prior experience in mortgage servicing, construction lending, or customer service preferred but not required Must be legally authorized to work in the United States. Background check and credit review required as a condition of employment. What Success Looks Like Draws are processed accurately and within department turnaround targets Borrowers and contractors receive clear, timely, professional communication Documentation is complete, well-organized, and audit-ready Able to ramp up on multiple loan files without dropping deadlines Equal Opportunity Employer Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability #J-18808-Ljbffr Merchants Mortgage & Trust Corporation