Operations Manager

Operations Manager

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. The Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Adjudication Division is responsible for conducting hearings on all parking and camera violations issued in New York City. It hosts in-person hearings in the Business Centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for Commercial Adjudications conducts hearings and appeals on tickets issued to commercial vehicles. The Customer Operations/Adjudications Division is seeking an Administrative Staff Analyst (Non-Managerial Level 2) to serve as the Operations Manager for the STARS Modernization Project.

The selected candidate will be responsible for the following:

• Manage the modernization project of STARS – the city's summons tracking accounts receivable system for parking and camera summonses.
• Work with internal DOF units including Parking Operations, Legal, Collections, and External Affairs to ensure data integrity, and that business needs & requirements are met.
• Work with external stakeholders including DOT, NYPD, DSNY and OMB to ensure the new system (STARS 2.0) is implemented accurately and can handle data from outside agencies and provide accurate reporting.
• Use quantitative analysis to ensure new system (STARS 2.0) is intelligible and that the vendors are able to accurately handle DOT data on camera violations.
• Coordinate with NYPD & DSNY to ensure their handheld ticket data is processed by Stars 2.0
• Coordinate between the STARS system modernization vendor and other DOF vendors.
• Coordinate and manage DOF's print and mail vendor to ensure that the new system accurately sends data or notices to the vendor so that penalty notices are accurately sent to respondents.
• Ensure that the new system properly handles hearing and appeal requests and outcomes.
• Work with the new system vendor and DOF's External Affairs and Legal to manage the user interface aspect and the various reports that will be created by the new system.
• Ensure system modernization project is seamless with no negative impact on issued violations and payments collected.
• Oversee system issues or defects that DOF may encounter after implementation.
• Ensure STARS 2.0 meets ability to robustly sustain core business requirements, define scope of services, and select and evaluate appropriate system vendors.
• Make recommendations, manage, coordinate, and administer special projects and other related tasks to support upper management to obtain optimum efficiency in the utilization of new systems.
• Support the Chief Administrative Law Judge with the day-to-day operations.

Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Minimum Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

-Superior communication, organizational, and problem-solving abilities. -Experience with motivating and guiding teams, providing direction, and fostering collaboration. -Ability to adjust to changing circumstances, embracing new challenges, and staying flexible. -Identifying and resolving issues efficiently. -Good technical skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.