IT Manager

Salary: $40.95 - $52.65 Hourly
Location : City Hall, 5050 S. Lake Drive, Cudahy, WI
Job Type: Full-Time
Job Number: 00105
Department: InformationTechnology
Opening Date: 06/04/2026
Closing Date: 6/19/2026 11:59 PM Central


Summary


Job Title: Information Systems (IT) Manager
Department: IT
Exempt: Yes
Reports To: City Administrator
Date: June 2026
Operates and supervises all City information, subsystems, networks, etc. to ensure smooth operation. Maintains and operates network, ensures analysis, design, development, implementation and maintenance of technological systems meet user needs. Maintains the City-wide computer network security, programs, maintains City-wide routers and firewalls, telephone systems and cell phones. Provides technical support and expertise to all City departments on information needs.

Essential Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Existing IT audit and network analysis

• Assess current conditions in several buildings throughout the City, including City Hall, City Services and Police, and well as other areas designated for computer connection.
• Evaluate these buildings and determine any recommendations based upon best practices, updates, and infrastructure needs.
• Complete IT Audit and compliance monitoring
• Develop analysis and diagram for each.

Provide remote or on-site services to each of the departments for technology related issues (hardware, software, repair, modification, etc.) as required by staff

• Provide a strategy or plan for implementing and remote management capabilities.

Desktop and hardware support for network & desktop operating systems

• Equipment setup, maintenance and configuration
• Data backups, disk capacity monitoring
• Virus, hacker and spam monitoring of the network(s)
• Install current drivers, firmware and software patches as required.

Server management, including email troubleshooting, and recommendations for efficient use, including backup measures and security options

• Network and security analysis to help determine weaknesses and possible corrections. IT should provide a plan, if any, to remove deficiencies in each department.

Provide recommendations for both software and hardware upgrades, and or maintenance as needed

• While the departments and the communities may not be interconnected, it is desirable to have each separate entity running as efficiently as possible, including greater interconnectivity and coordination among internal departments. Provide strategies that may out line a plan for overall IT services.

Any/all other computer and/or technology related projects as requested by the staff

• From time to time, there maybe individual projects that arise from each department.

Training (as needed)

• It is essential for proper use and development to receive proper training to use equipment and programs at the most efficient level.

Budget

• Develop annual operating budget for information technology, networking, telephone, and other capital items.
• Proper allocation of internal allocations of allotment of I/T costs to City Departments and Funds.

IT Committee

• Serves as Chair of the City of Cudahy I/T committee.
• Facilitates meetings of the I/T committee.
• Working with committee to look at long range I/T planning, major software purchases, major hardware purchases, and other projects as derived by the city's needs.

Other

• Serve as liaison with vendors for efficient implementation of new software products or systems and for resolution of any adaption issues.
• Manage copier lease and maintenance contracts.
• Manage City telephone system.
• Manage City Cell Phone system and service.
• Manage fiber contracts (currently with Time Warner)
• Other duties that may be assigned from time to time, including assisting other Departmental staff when necessary.
• Regular full-time attendance at this position is required.

Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience

• Knowledge of PCs Windows operating systems; TCP/IP networking; SQL Servers and databases; .netenvironments; web servers; Crystal Reports, and various software programming and scripting languages.
• Experience with PCs, printers, switches, routers, and other hardware network troubleshooting.

Education and Certifications

• Bachelor's degree in information management, Computer Science, Mathematics, Business Administration, or other closely related field from an accredited college or university preferred and five years of recent work experience.
• Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities necessary to perform the duties of this position will also be considered.

Knowledge, Skills and Abilities

• Knowledge of current internet technologies, includingTCP/IP, HTP, and SNMP
• Knowledge ofbest practices
• Knowledge of Crystal Reports and SSRS *
• Knowledge of relational databases and operatingsystems *
• Knowledge ofdatabase development, maintenance, recovery and restoration *
• Knowledge of technologies directly related to database security
• Knowledge of applicable data privacylaws/practices
• Knowledge of platforms such as Records Management Systems (RMS), Computer AidedDispatch (CAD)and GeographicInformation Systems (GIS)
• Knowledge of enterprise applications, including Microsoft Office, Microsoft AccessandMicrosoft Project
• Abilityto prioritize and execute tasks in a high-pressure environment
• Abilityto identify, troubleshoot, and resolve hardware/software problems
• Abilityto develop test cases and test plans
• Abilityto provide end user support
• Abilityto remain current with the latest developments in technology
• Abilityto recommend technical changes to the infrastructure
• Systems analysis skills
• Project management skills
• Interpersonal skills; customer service skills
• Analytical skills
• Written communication skills
• Abilityto work both independently and as part ofa team
• Problem solvingability
• Oral Communications skills

Note * Some items have outside vendor contracts associated with them. These functions are not an essential function of the position, but critical.
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms.
• Specific vision abilities required by this job include close vision, ability to adjust focus, and the ability to sustain prolonged visual concentration.
• Requires the ability to operate, maneuver and or provide simple but continuous adjustment on equipment, machinery and tools such as computer and other office machines, and/or materials used in performing essential functions.
• Ability to coordinate eyes, hands, feet and limbs in performing slightly skilled movements such as typing and operating various pieces of office equipment.
• Ability to recognize and identify degrees of similarities and differences between characteristics of colors, shapes and textures associated with job-related objects, materials and tasks.
• The employee must exert light physical effort in sedentary to light work, occasionally involving lifting, carrying, pushing, pulling, crouching, crawling, kneeling, stooping and or moving up to 40 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is moderate. Work is typically performed in an office.
• Ability to work under generally safe and comfortable conditions where exposure to environmental factors such as repetitive computer keyboard use, irate individuals and intimidation may cause discomfort and pose limited risk of injury.

Age
18 years of age or older.
Work Hours
Full - time 40 hours per week Monday through Friday. Generally, 7:30 a.m. to 4:30 p.m.
Benefits
Wisconsin Retirement Fund, health, dental, vision, life and disability insurance, sick, holiday and vacation days. This is a non-union, non-exempt position. Wages are determined by the Common Council on an annual basis based on performance and skill.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
LIFE: CITY PAYS PREMIUM FOR BASIC LIFE COVERAGE ON EMPLOYEE

HOLIDAY: EMPLOYEES OF THE CITY OF CUDAHY RECEIVE 10 PAID HOLIDAYS ANNUALLY

PERSONAL DAYS: AFTER ONE YEAR OF EMPLOYMENT - EMPLOYEE WILL RECEIVE THREE PERSONAL DAYS EACH YEAR

SICK LEAVE: ELIGIBILITY FOR SICK LEAVE BEGINS AFTER SUCCESSFUL COMPLETION OF THE PERFORMANCE PERIOD OF EMPLOYMENT WITH THE CITY.
NEW EMPLOYEES CONTINUE TO EARN 8 HOURS PER MONTH DURING THEIR FIRST 4 YEARS OF SERVICES.

MEDICAL: CITY CURRENTLY PAYS THE PREMIUM FOR A MEDICAL BENEFIT PLAN FOR EMPLOYEES AND THEIR FAMILIES UP TO THE MAXIMUM ALLOWABLE BY LAW
AFTER 4TH YEAR, SICK LEAVE EARNED IS 4 HOURS PER MONTH TO A MAXIMUM OF 360 HOURS

VACATION: AFTER ONE FULL YEAR OF SUCCESFUL EMPLOYMENT -
EMPLOYEE SHALL EARN:
2 WEEKS VACATION AFTER 1 YEAR
3 WEEKS VACATION AFTER 7 YEARS
4 WEEKS VACATION AFTER 15 YEARS
5 WEEKS VACATION AFTER 23 YEARS

PENSION: EMPLOYEES ARE COVERED UNDER THE STATE OF WISCONSIN RETIREMENT SYSTEM
01


Describe classes, degrees or certifications you have received outside of high school that would qualify you for this position.
02


Summarize special job related skills and qualifications acquired from training, employment or other experience.
03


Have you ever managed a website or web-page?

• Yes
• No

04


Regarding your driving record, please select the appropriate response from the list below:

• I have had more than 2 moving violations in the previous 18 months
• I have had more than 3 moving violations in the previous 36 months
• I have had more than one (1) chargeable accident in the previous 18 months
• I have had more than two (2) chargeable accidents in the previous 36 months
• I have had more than six (6) points within the previous 12 months
• I have had an OWI conviction in the previous five years
• None of the above

05


Have you ever been dismissed or asked to resign from any employment?

• Yes
• No

06


If you answered 'yes' to the dismissed or asked to resign question, please state the details. If you answered 'no', please type 'N/A".
07


Do you understand that part of the pre-employment process will include a drug and/or controlled substance screening?

• Yes
• No

08


Do you object to the City contacting any of the employers or references listed in your online application?

• Yes
• No

Required Question