Information Technology Support Engineer

Full-time

WorkNovas LLC

Augusta, GA

Job Title: Information Technology Support Engineer

Location: Augusta, GA

FULLTIME 5 Days Onsite

Note : Augusta but candidate must be willing to be out of Princeton, NJ for a week for training (Expenses paid)

Skills: IT Support Engineer, L2 Level end user Support, Desktop/ Laptop, system imaging, Windows OS deployment, software installation/configuration, Technical Support, user onboarding/offboarding, AD, DNS, DHCP, Microsoft 365 services.

We at Coforge are hiring an Information Technology Support Engineer with the following skillset:

Key Responsibilities:

Provide L2 level end-user support (desktop/laptop) in a call center environment
Perform system imaging, OS deployment, and software installation/configuration
Install, configure, and troubleshoot hardware components including desktops, monitors, printers, scanners, and peripherals
Offer technical support to users via calls, tickets, and in-person interactions
Manage user onboarding/offboarding (device setup, O365 configuration, access provisioning)
Perform regular software updates, patches, and security checks to ensure system stability and compliance
Maintain and track IT assets lifecycle ensuring audit readiness
Troubleshoot LAN/Wi-Fi and basic network-related issues
Basic administration and troubleshooting of AD, DNS, DHCP, and server-related tasks
Provide support for Microsoft 365 services (Outlook, Teams, OneDrive, licensing)
Handle on-call/floor support to minimize business downtime
Coordinate with vendors for hardware support, procurement, and ISP-related issues

Key Skills Required:

Strong hands-on experience in desktop/L2 support
Expertise in Windows OS, system imaging, and application deployment
Working knowledge of Microsoft 365 administration and support
Basic knowledge of networking and server environments
Experience with IT asset management.
Strong troubleshooting, communication, and user-handling skills
Ability to work effectively in a fast-paced, SLA-driven environment

Note:

Candidate should be proactive, accountable, and capable of handling operations independently
Prior experience in call center/BPO environment is highly preferred

Apply

Vacancy posted 2 days ago

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