Manager, Business Process Management

Responsibilities Seasoned multi‑disciplinary expert with extensive technical and business knowledge, particularly in lending products, credit processes, and client servicing requirements. Execute the strategic direction of business function activities, supporting lending relationship managers, driving loan processing efficiency, and enhancing client experience across lending services. Coordinate loan onboarding, credit documentation, deal implementation, and ongoing portfolio support for complex initiatives involving multiple disciplines. Act as the primary point of contact for lending‑related servicing needs, ensuring timely execution of transactions, resolution of client inquiries, and proactive identification of service improvements. Lead performance management and career development processes, provide input for staffing and disciplinary actions, and deliver hands‑on training on lending workflows, systems, and client servicing standards. Maintain loan pipeline management, ensuring accurate tracking of deal status, adherence to timelines, and effective communication across stakeholders. Ensure compliance with internal policies, credit standards, and regulatory requirements related to lending activities, including documentation, audit readiness, and risk mitigation practices. Partner with business leadership to identify process enhancements, technology improvements, and best practices to streamline lending support and elevate client service delivery. Participate in budget management processes, providing input on resource allocation and efficiency initiatives tied to lending support functions. Qualifications Excellent oral and written communication skills with the ability to interact effectively with clients, relationship managers, and internal stakeholders. Strong expertise in lending products, credit processes, and loan servicing operations. In‑depth knowledge of risk management, compliance, and regulatory considerations within lending. Highly flexible and adaptable to change in a fast‑paced, client‑focused environment. Leadership and organizational skills to determine Business Unit goals, assess resource needs, and develop team capabilities. Proficiency in lending systems, reporting tools, and workflow management platforms is preferred. Salary & Benefits Salary Range: $131,905 - $224,135 USD (base pay). Northern Trust offers a comprehensive benefits package that includes retirement benefits (401(k) and pension), health and welfare benefits (medical, dental, vision, spending accounts, and disability), paid time off, parental and caregiver leave, life and accident insurance, and other voluntary and well‑being benefits. A discretionary bonus program, which may include an equity component, is also available. Equal Employment Opportunity Northern Trust is an Equal Opportunity Employer and prohibits discrimination or harassment based on any protected characteristic. All employment decisions are made in a non‑discriminatory manner in accordance with applicable laws and regulations. Northern Trust complies with all federal, state, and local requirements related to equal employment opportunity. #J-18808-Ljbffr 001 The Northern Trust Company