Retail Operations Manager

Position Summary A vertically integrated farm, and retail operation in Buckeye, AZ. We are hiring a hands-on Retail & Yard Operations Manager to lead both our retail store team and our yard crew. This is a working leadership role for someone who can run a customer-focused storefront, direct outdoor team and inventory in an active yard. They will also need to be able to keep records accurate through basic accounting and account reconciliation, put durable systems in place as the company grows. The right person is a firm, fair leader who is equally as comfortable managing an office team and being in front of a spread sheet as they are out in the yard in Arizona conditions. Key Responsibilities Leadership & Team Management • Directly lead, schedule, and hold accountable the retail team. • Create schedules and ensure shifts are properly staffed. • Own hiring for the store and yard: write and post openings, screen and interview candidates, make hiring decisions, onboard and train new team members, and conduct annual reviews. • Set clear performance standards, coach team, and address issues directly and fairly. • Build a safe, productive, and positive workplace culture across the counter and the yard. Retail & Customer Service • Ensure team delivers excellent customer experience in the retail store. Resolve customer issues promptly and professionally. Serve as the escalation point for complex customer questions and special orders. • Drive sales, product knowledge, and merchandising on the retail floor. Hay Yard & Barn Operations • Oversee daily barn operations, including receiving, staging, and product handling, as well as driving sales at product knowledge. • Coordinate crews and equipment to load and stage product safely and on time. • Enforce safety, housekeeping, and equipment-use standards. Inventory Management • Own inventory accuracy across retail and barn products, including cycle counts, receiving, and shrink control. • Reconcile physical counts to system records and investigate and resolve discrepancies. • Maintain appropriate stock levels and flag reorder needs. Accounting & Account Reconciliation • Partner with the bookkeeping team on accounting tasks, including reconciling daily sales, and payment records, ensuring tickets, invoices, and receipts tie out as well as reconciling inventory records. • Partner with the bookkeeping team to keep records accurate and audit ready. • Ability to create and present Weekly, Monthly and Quarterly key performance indicators and labor reports to management. Technology & Systems Implementation • Use point-of-sale, inventory, and business software to run the operation and drive results. • Identify, design, and implement new systems and standard operating procedures that improve accuracy, efficiency, and customer service. • Champion adoption of new tools among staff and document processes. Required Qualifications • Proven leadership and management experience, including directing and holding a team accountable. • Prior inventory management experience (counts, receiving, reconciliation, shrink control). • Strong customer service skills and a customer-first mindset. • Basic accounting proficiency, including reconciling accounts. • Comfort and fluency with technology (POS, inventory systems, spreadsheets) and a willingness to adopt new tools. • Demonstrated ability to implement new systems, processes, or SOPs. • Willingness and physical ability to work outdoors for extended periods in Arizona conditions. • Availability to work occasional weekends as business requires. • Valid Arizona driver's license. Preferred Qualifications • Experience in agriculture, feed/farm supply, hay, or a related retail or operations environment. • Bilingual English/Spanish. • Forklift and/or loader experience, or willingness to become certified. • Prior experience hiring and building a team. Physical Requirements & Work Environment • Periods outdoors in an active hay yard, including seasonal Arizona heat. • Ability to stand, walk, bend, and lift or move product (up to approximately 60–100 lbs) throughout a shift. • Mixed environment: retail storefront, outdoor yard/barn, and office. • Occasional weekend work as business requires. Compensation & Benefits • Competitive base hourly - $75,00 - $85,000 Base Salary Depending on Experience • Performance-based bonus opportunity • 3 weeks of Paid time off