Customer Service Agent

Overview Join our dynamic team at Michael Popwell State Farm, where we’re dedicated to guiding people through the unexpected and helping them achieve their dreams. As a Customer Service Agent, you’ll have the opportunity to make a real impact by providing exceptional service to our clients and policyholders. You’ll craft personalized insurance policies, offer expert advice on coverage options, and turn quotes into new policies. Your role will also involve resolving billing issues and recommending policy changes that best suit our clients’ needs. If you’re self‑motivated and have a client‑first attitude, this is your chance to grow with us in an energetic environment that’s as rewarding as it is fun. Responsibilities Follow‑up on client interactions in a thorough manner to ensure customer satisfaction Demonstrate accuracy in processing client policy modifications based on the data given Confirm client insurance coverage and provide evidence of insurance papers to policyholders Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions Stay up‑to‑date on new marketing efforts to answer insurance product inquiries using all available resources Qualifications Must have knowledge of Microsoft Office and customer relationship management software Position requires a high school diploma or GED equivalent Previous customer service experience required for this position Excellent active listening, interpersonal, and communication skills Knowledge of insurance products and policy schedules is preferred Compensation $55,000 - $60,000 per year #J-18808-Ljbffr