Director, Client Delivery (Managed Services) - Remote, U.S.

Job Description AML RightSource is the leading expert solutions provider of managed services and advisory, dedicated exclusively to financial crime compliance. We help organizations stay ahead through expert‑led services and deep industry knowledge, specializing in anti‑money laundering, financial crime prevention, and third‑party compliance. With a global presence and more than 7,000 trained professionals, we partner closely with clients to transform their compliance programs into strategic advantages, delivering adaptable, scalable solutions that meet today’s complex regulatory demands. Position Overview Location: Highland Hills, OH (Hybrid). Experience required: 18+ years in AML/Financial Crime. Opportunity As a Director in our Financial Crime Compliance Managed Services group, you will lead complex, multi‑jurisdictional high‑impact AML/Financial Crime programs, drive innovation in financial crime operations, and shape the next generation of compliance professionals—contributing directly to the strategic growth of our Managed Services business. Core Responsibilities Operational Leadership Lead AML/Financial Crime engagements focused on Transaction Monitoring, KYC, EDD, Testing, and Compliance Transformation. Drive adherence to SOWs, SLAs, KPIs, and KRIs across all engagements. Oversee quality control, issue escalation, and risk mitigation. Review and approve client deliverables and regulatory documentation. Manage project reporting, dashboarding, and performance metrics. Client Relationship Management Act as Executive Delivery Lead across strategic clients. Lead client meetings, executive readouts, and strategic road‑mapping sessions. Identify opportunities for revenue expansion and managed services growth. Team Leadership & Development Lead and mentor large teams (100–200+ resources) across functions and jurisdictions. Guide Senior Managers, Managers, and Analysts, fostering a culture of high performance, inclusion, training, and continuous improvement. Business & Financial Management Oversee project budgets, billing accuracy, and invoicing cycles. Assess staffing levels, resource models, and technology requirements. Provide input into operational strategy and managed services capabilities. Required Qualifications 18+ years in AML/Financial Crime (TM, KYC, EDD, Testing, Compliance Transformation). Proven leadership overseeing large delivery teams (100–200+ resources), including cross‑functional and cross‑jurisdictional teams. Background in advisory consulting, acting as a strategic advisor to senior client stakeholders. Strong understanding of regulatory frameworks (BSA/AML, OFAC, global AML standards). Bachelor’s degree required; CAMS, MBA, or advanced certifications preferred. Experience managing risk, issues, and governance across multiple high‑stakes programs. Exceptional analytical, communication, relationship‑building, and decision‑making skills. Highly collaborative, adaptive, and able to drive change in fast‑paced environments. Ability to travel for client or internal business needs. Preferred Qualifications Experience with Managed Services delivery models. Familiarity with BSA/AML, OFAC, and global AML regulations. Background in banking, FinTech, or large consulting firms. Entrepreneurial mindset with ability to innovate and drive change. Compensation & Benefits $130,000 to $190,000, commensurate with experience. Comprehensive health, dental, vision, and defined contribution retirement plan benefits. Paid time off and holidays (in accordance with local law). Professional development opportunities. Collaborative work environment with global exposure. Equal Opportunity Employer & Accessibility AML RightSource is an Equal Opportunity Employer and welcomes diversity in the workforce. All qualified applicants will receive consideration for employment without discrimination. We are committed to providing accommodations to individuals with disabilities throughout all aspects of the recruitment process. If you require accommodation to participate in the recruitment and selection process, please email View email address on click.appcast.io or discuss your needs when contacted for an interview. Immigration Sponsorship AML RightSource, LLC will not provide sponsorship for employment visas or participate in STEM OPT for this position. #J-18808-Ljbffr