Customer Contact Centre Advisor (Payments / Technical Support)
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
Customer Contact Centre Advisor (Payments / Technical Support)
Contact Centre Representative – Role Profile
Overview The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels. The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management. We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers. Role The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery. The role reports to the Supervisor, Contact Centre. Key Responsibilities Responsibilities include: Acting as a first point of contact for customers across a range of services. Supporting customer enquiries, technical queries and requests for guidance or planned maintenance. Progressing incidents and service requests in line with agreed processes and service levels. Working collaboratively with internal teams to support timely resolution. Maintaining accurate records, logs and hand‑overs. Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations. Escalating issues appropriately and contributing to a positive, service‑focused team environment. All About You / Experience Essential Experience working in an office or professional environment. Experience in a customer‑facing or service‑oriented role. Strong communication skills, with the ability to engage clearly and professionally. Ability to work under pressure and manage competing priorities. High levels of accuracy and attention to detail. A proactive, customer‑focused approach and willingness to learn. Desirable Experience working in a regulated or controlled environment. Experience in financial services, payments, or a Service Desk / operational support role. Understanding of incident, request or service management concepts. ITIL Foundation qualification or familiarity with ITIL principles. Working Pattern & Development 4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements. Full structured training and onboarding provided. Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy. Opportunities for ongoing development and progression within Customer Operations and the wider organisation. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the Customer Contact Centre Advisor (Payments / Technical Support) in United Kingdom vacancy
- ...projects, and liaise directly with customers, suppliers, and other... ...Responsibilities: Provide technical delivery of software test activities... ...projects Technical support for embedded software testing... ...job description. Generous payment rewards: For novel research,...CustomerFull timeRemote work
Tesla
United Kingdom12 days ago - ...extension. Tesla is looking for a customer-focused, experienced, and motivated Associate Technical Support Specialist to join our Tesla... ...you’ll be the first point of contact for our customers, providing... ...clarity and careHandle billing and payment-related inquiries, including...CustomerFull timeFixed term contract
Tesla
United Kingdom18 days ago - ...will be joining a team of technical professionals supporting a large-scale z/OS systems... ...Management process. Ability to customize and manage secure SNA and... ...will never ask for payment or banking information and... ...information, please submit a contact us form, NTT DATA...CustomerWork at officeRemote workFlexible hoursRotating shift
NTT DATA, Inc.
United Kingdommore than 2 months ago - ...and executing our product vision in the payments space. You will manage multiple product... ...loyalty, working closely with engineering, customer success, and commercial teams to deliver... ...a proactive, detail-oriented, and technically savvy product leader who thrives on digging...CustomerFull time
- ...extension. Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy... ..., are customer-centric, and technically skilled, we would love to meet... ...act as the first point of contact for our customers, provide product...CustomerFull timeFixed term contract
Tesla
United Kingdom21 days ago - ...contribute to the success of their colleagues, customers, and partners. We’re building a culture... ...Are We Looking to Add to Our Team? As a Technical Business Analyst at Massive Rocket, you'... ...understood and delivered as intended • Support the design of customer journeys,...CustomerFull time
£75k - £200k per year
...lightning speed, and we’re growing the team to meet customer demand. We’re proud to be supported by world-leading investors, including Energize Capital... ...Solutions Engineers at Axle build the integrations and technical infrastructure that enable our customers to connect...CustomerFull timeWork at officeRemote work2 days per week3 days per weekTesla
United Kingdom25 days ago£55k per year
...clients nationally Conducting both mechanical and electrical maintenance Providing remote technical support for clients as and when required Ensuring excellent customer service and representing the company in the right way when visiting customer sites...CustomerFull timeRemote workNight shiftAlexander James Recruiting Ltd.
United Kingdom2 days ago- ...Responsibilities Provide remote and on-site after-sales technical support for residential energy storage products across the UK, troubleshooting and resolving customer technical issues. Collect and consolidate product and quality issues reported from the field, and...CustomerFull timeLocal areaRemote work
Tesla
United Kingdom10 days ago - ...territories worldwide. Together with our customers, we’re helping build a sustainable... ...where everyone can prosper. We support a wide range of digital payments choices, making transactions... ...Business Partner supporting global and technical teams. • Experience in...CustomerFull timeWorldwide
£90k - £150k per year
...bright, eloquent engineer to help our customers solve complex technical problems across Applied Intuition’s... ...Will Deliver technical pre-sales support, focussed principally on maritime... ...you require an accommodation please contact ****@*****.*** . We will work with...CustomerFull timeFor contractorsFor subcontractorCasual workWork at officeRemote workDay shiftApplied Intuition
United Kingdom9 days ago- ...our delivery of projects, on-site repairs, commissioning and customer support. Based from home with frequent visits to our central office... ...and local regs Conduct electrical system assessments, and technical evaluations to identify and address potential challenges or...CustomerFull timeWork at officeLocal area
Tesla
United Kingdom26 days ago - ...territories worldwide. Together with our customers, we’re helping build a sustainable... ...where everyone can prosper. We support a wide range of digital payments choices, making transactions... ...management responsibilities and hands-on technical support. The post holder will be...CustomerFull timeWorldwideFlexible hours
- ...Coordinator, Cash Management & Client Payments to join the Accounting team... ...Act as the primary point of contact for client payment-related... ...accurate tour summaries to support the Artist’s team in fully... ...making. Deliver exceptional customer service to agents and other stakeholders...CustomerFull time
- ...Product Director, Core Banking & Payments, you will own the end-to-end... ...requirements (T+0 vs T+1) to support instant trading activities.... ...commercial negotiations and technical integrations for direct bank... ...dedicated service levels, and custom solutions tailored to trading...CustomerFull timeRemote workFree visa
- ...About Merge Merge is a regulated stablecoin payments infrastructure platform enabling enterprises to move money globally in real time... ...role. We're looking for someone who enjoys being in front of customers, running deals end-to-end, and carrying a meaningful revenue target...CustomerFull timeContract workLocal area
- ...territories worldwide. Together with our customers, we’re helping build a sustainable... ...where everyone can prosper. We support a wide range of digital payments choices, making transactions secure... ...of our solutions • Partner with Advisors Consulting Services to drive product...CustomerFull timeLocal areaWorldwide
- ...What To Expect As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through... ...manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards....CustomerFull timeContract workWeekend workAfternoon shift
Tesla
United Kingdom26 days ago - ...institutional clients. As Head of Fraud, Payments & Banking, you'll own the strategy,... ...and implement preventive controls that support governance, audit, and regulatory requirements... ...partnership with Legal, Compliance, and Customer Support Ensure the analyst team...CustomerRemote jobFull timeLocal areaShift work
- ...you will assist clients with coordination, updates, and general support, helping ensure as smooth and positive experience - especially... ...Ideal Candidate Strong communication and people skills Customer service experience is a plus Organized and dependable Comfortable...CustomerRemote work
SWEET CAROLINA TRAVELS
United Kingdoma month ago - ...What To Expect As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you...CustomerFull timeWeekend workAfternoon shift
Tesla
United Kingdom24 days ago - ...Vantage team is hiring a Platform Support Specialist in London. The... ..., and distinguishing customer misuse from platform defect.... ...maintaining runbooks, job aids and technical procedures, and drafting technical... ...of network and data centre terminology as it relates to...CustomerPermanent employmentFull timeTemporary workWork at officeImmediate start
Cboe Digital
United Kingdom7 days ago - ...world. We’re building meaningful ways to support professional and personal development... ..., the NOC Engineer is a highly technical, hands-on engineer responsible for supporting... ...network function operates as a multi-tier, customer-focused engineering team that bridges Network...CustomerFull timeFixed term contractWork at officeShift workNight shift
Cboe Digital
United Kingdom7 days ago - ...elevate efficiency, lower operational costs, and deliver superior customer experiences. As we continue our rapid expansion, we are... ...12–18 months based on performance Dynamic & Innovative Culture: Fast-paced, supportive, and technology-driven work environment....CustomerFull time
KodyPay
United Kingdom7 days ago - ...Marqeta is looking for a Technical Success Senior Analyst to join our operations team... ...’s cutting-edge card issuing and payments platform to new customers. You’ll lead the technical onboarding of standardized products, support customers through implementation, and...CustomerFull timeWork at officeRemote work2 days per week
- ...technology stack, the platform unifies global payment acceptance, programmable financial... ...help build a world-class commercial engine supporting Unlimit’s global growth ambitions.... ...strategies across multiple markets and customer segments Own SDR performance management...CustomerFull timeWork at officeLocal area
- ...disciplined financial services firm. We are a flat organization and encourage our people to innovate and lean on their teammates for support and collaboration. We have fun, work hard and strive to be virtuous in all we do. THE ROLE Our Analytics team is a global data,...Full timeWorldwide
- ...pride in ensuring our clients have the tools, training, and support they need for success. With this in mind, we are... ...internal and external ticketing Systems ~Troubleshoot basic technical issues ~Assist customers with technical support issues ~Maintaining an excellent...Customer
- ...projects, and liaise directly with customers, suppliers, and other... ...Solutions (TPS). Provide technical delivery and leadership of application... ...software activities Support and mentor other more junior... ...job description. Generous payment rewards: For novel research,...CustomerFull timeWork at officeRemote work
Tesla
United Kingdom5 days ago - ...The role This is a high-impact technical leadership role at the centre of Wayve’s Robotaxi launch. You’ll... ...intent with real-time human operator support, balancing latency, reliability, and... ...devices) Strong product and customer orientation; able to connect technical...CustomerOdd jobFull timeContract workWork at officeRemote workWork from home
Wayve
United Kingdom24 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Contact Centre Advisor (Payments / Technical Support). Be the first to apply!
Related searches
- customer service representative (remote from home) United Kingdom
- full time remote customer service representative United Kingdom
- full time customer service representative work from home United Kingdom
- work from home customer United Kingdom
- customer satisfaction United Kingdom
- customer marketing United Kingdom
- customer engineer United Kingdom
- customer United Kingdom
- contact center engineer United Kingdom
- IT support United Kingdom