Security Service Coordinator

Job Description

Job Description

Job Title: Service Coordinator

Reports to: Group Executive

Location: Seattle WA

Pay range: $60,000-96,000/year DOE (Salary, Exempt)

About Cochran

Light up your career path and join Cochran, a trailblazer in the Pacific Northwest's electrical and technology construction scene. We are at the forefront of fostering innovation in the Pacific Northwest and beyond. As one of the largest woman-owned contractors in the PNW, we take pride in powering innovation, human well-being, and community . Our success is driven by the extraordinary talent of our team members , and we are committed to fostering a workplace where employees thrive.

Since 1954, Cochran has played a major role in designing and installing electrical and technological infrastructure throughout the Pacific Northwest and across the country. With expertise in electrical, security systems, audio/visual, communications, service, and maintenance, our dedication to fresh thinking and proven execution is full-service.

Our values are proven, not explained:

• Be Transparent.
• Be Kind.
• Be Accountable.
• Be Respectful.
• Be Proactive.
• Be Inspired.
• Be Brilliant.
  

We've brought skylines, arenas, factories, even robots to life. While our technology evolves, our commitment to excellence never wavers. We're ready to light the way, will you join us?

About the Role

As a Service Coordinator for Cochran's Security construction team, you will be responsible for overseeing and managing incoming service requests, ensuring efficient scheduling, communication, and resolution through coordination with internal teams and external clients. The team supports enterprise access control, video surveillance, intercom, and other related security scopes and systems. This role will primarily support a large multi-site enterprise account while also assisting the broader team when needed.

Essential Duties & Responsibilities

• Coordinate directly with customers to schedule service requests and follow-ups; receive and route incoming calls as needed
• Create new work orders and manage all associated documentation for service requests
• Serve as the primary permit contact for all jobs and work orders, ensuring timely submissions and updates
• Assist with field dispatch and ongoing communication between office and service technicians
• Support service operations by assisting with dispatch coordination and communication to field personnel as needed
• Provide assistance with purchase order creation and ongoing maintenance as needed
• Review work orders and project documentation for accuracy and completeness to ensure proper billing scope and cost alignment; prepare documentation for timely invoicing
• Maintain organized and complete electronic and physical filing systems for service documentation
• Perform general administrative tasks and provide operational support to ensure service department efficiency
• Escalate service issues, customer concerns, or access constraints to appropriate leadership when necessary
• Carry out additional duties as assigned by Project Managers, the Admin Team, or the Service Team

In this role, you will have the opportunity to:

• Gather and analyze information to support sound decisions and efficient processes
• Apply attention to detail and quality standards in all work
• Solve problems effectively by evaluating options and implementing solutions
• Deliver responsive customer service and follow through on commitments
• Communicate clearly and professionally in verbal and written formats
• Collaborate effectively by building positive relationships and supporting teamwork
• Foster a respectful, inclusive, and harassment-free workplace
• Demonstrate integrity, accountability, and professionalism in all interactions
• Follow company policies, procedures, and safety requirements
• Adapt to changing priorities and work effectively in dynamic environments
• Manage time, prioritize tasks, and meet deadlines
• Take initiative, exercise sound judgment, and achieve goals
• Maintain dependable attendance, punctuality, and ownership of responsibilities
• Complete work accurately, efficiently, and with a commitment to excellence

We are looking for someone with the following competencies:

• Minimum of 2 years of relevant experience and/or training, or an equivalent combination of education and experience
• Proficient in reading and interpreting basic documents and writing standard correspondence
• Fluent in speaking, reading, and writing English
• Capable of solving practical problems involving a variety of concrete variables in situations with limited standardization
• Able to apply mathematical concepts such as fractions, percentages, ratios, and proportions in real-world scenarios
• Working knowledge of Microsoft Word, spreadsheet software, and project management tools
• No certifications or licenses required
• Occasionally exposed to mechanical equipment and outdoor weather conditions during job duties
• Work environment typically has moderate noise, though it may vary

Why Cochran?

Company Benefits

PTO | 401k | Medical, Dental & Vision | Life Insurance | Seven Paid Holidays | Voluntary Benefits | EAP

Other compensation bonuses are eligible.

DEIB Statement

Cochran, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Statement

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cochran, Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, including the application process. To request a reasonable accommodation, contact: View email address on ziprecruiter.com.

Compensation (Pay Range): $60,000-96,000/year DOE (Salary, Exempt)

An employee's compensation level within the range will be based on several factors, including but not limited to geographic location, experience, relevant education, qualifications, skills, organizational needs, and performance.

Join Cochran and bring your expertise in Electrical Construction to a company dedicated to innovation and excellence. We are excited to welcome a leader who will be pivotal in our continued growth and success!