LEAD CASHIER

Job Description

SUMMARY This position is responsible for supporting the efficient daily operations of the Cashier’s ticket window, including the sale of bus passes and the delivery of courteous, professional customer service. The Lead Cashier also addresses escalated customer inquiries, assists with the resolution of service-related concerns, and ensures that the bus pass sales area remains organized, accessible, and well maintained.

ESSENTIAL JOB FUNCTION:

Provide courteous, efficient, and professional customer service to all customers at the Cashier’s ticket window.

Process bus pass sales and payment transactions accurately while following established cash-handling procedures and company policies.

Maintain accurate cash drawers and ensure all transactions are properly recorded and reconciled.

Prepare daily bank deposits and armored service shipments in accordance with established procedures.

Monitor and report cash discrepancies, transaction errors, or other concerns to management in a timely manner.

Maintain a clean, organized, and well-stocked work area to support efficient daily operations.

Assist with training new cashiers on customer service standards, transaction procedures, and cash-handling requirements.

Respond to escalated customer service concerns professionally and work to resolve issues in a timely and respectful manner.

Serve as a communication link between cashier staff and management to support smooth workflow and consistent operations.

Support compliance with organizational policies, safety standards, and internal controls related to cashiering and revenue handling.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

Associate’s degree in business or related field; four years of experience and/or training or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization. Must have excellent written and verbal communication skills. English required, bilingual a plus.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent customer service skills with the ability to respond professionally to inquiries, concerns, and service needs.

• Strong mathematical and cash-handling skills, including the ability to count, verify, reconcile, and report funds accurately.

• Working knowledge of cash management procedures, financial documentation, and basic accounting practices.

• Proficiency in Microsoft Word, Excel, and other standard office or financial software systems.

• Strong organizational and time-management skills with the ability to prioritize tasks and maintain accurate records.

• Ability to communicate effectively with staff, customers, and stakeholders in both written and verbal formats.

• Ability to exercise sound judgment, maintain confidentiality, and follow established procedures with minimal supervision.

• Flexible, dependable, and able to adapt to changing priorities, schedules, and work demands.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl; and smell. The employee is occasionally required to lift to 20 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER REQUIREMENTS: An offer of employment will be conditional on the results of a background check, motor vehicle record review, and pre-employment drug screen. This position requires a valid driver’s license. This position is subject to non-DOT drug and alcohol testing in accordance with CAT’s Substance Abuse Policy.

DISCLAIMER STATEMENT: The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel qualified. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Chatham Area Transit Authority is an Equal Opportunity Employer. It is the responsibility of the applicant to disclose true and accurate information on their account profile and/or resume. Falsification of this information may lead to your disqualification from vacancy consideration and/or termination of employment. Drug-Free work environment This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.