Automotive Service Advisor

Are you passionate about cars and helping people keep their vehicles running smoothly? Ron Tirapelli Ford in Joliet, Illinois, is looking for a friendly and skilled Automotive Service Advisor to join our dedicated team. We're not just a dealership; we're a community hub for car enthusiasts and everyday drivers alike, committed to providing top-notch service with a smile. As our next Service Advisor, you'll be the vital link between our valued customers and our expert technicians. You'll have the opportunity to build genuine relationships, turning first-time visitors into loyal patrons. We pride ourselves on a positive and supportive work environment where your contributions are truly appreciated. If you have a knack for understanding vehicle needs and excel at making customers feel heard and valued, we encourage you to explore this exciting opportunity with us. Come be a part of the Ron Tirapelli Ford family and help us drive customer satisfaction to new heights! Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Career Growth Opportunities Retirement Plan Responsibilities Greet customers promptly and professionally when they bring their vehicles in for service. Listen to customer concerns, assess their needs, and provide accurate service recommendations. Prepare and explain estimates for service and repairs clearly and transparently. Coordinate with technicians to schedule and monitor vehicle repairs and maintenance. Keep customers informed about the status of their vehicles throughout the service process. Maintain accurate records of customer interactions, services performed, and parts used. Handle customer inquiries and resolve problems efficiently, ensuring customer satisfaction. Promote additional services and upsell when appropriate to enhance the customer experience. Requirements Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with automotive terminology and service processes is a plus. Proficient with computer software including service management systems. Valid driver’s license. #J-18808-Ljbffr Ron Tirapelli Ford Inc