Chief Experience Officer, Knight Cancer Group (Oregon Health & Science University)

Chief Experience Officer

Knight Cancer Group at Oregon Health & Sciences University (OHSU) invites applications and nominations for the inaugural Chief Experience Officer.

The inaugural Chief Experience Officer (CXO) of the Knight Cancer Group will play a pivotal role in a once-in-a-generation transformation in cancer care - helping to shape a new era defined by seamless, compassionate and highly coordinated patient and caregiver experience, deep integration of whole-person care, experience design that's closely aligned with research, and a culture of simplicity, empathy and excellence that empowers faculty and staff to delivery care that is both clinically exceptional and deeply human. Reporting to the Dr. Brian Druker, President of the Knight Cancer Group, the CXO will be responsible for enterprise experience strategy and leadership, patient, family and caregiver experience, workforce, faculty, and researcher experience, digital innovation and experience enablement, provider engagement and academic collaboration, community engagement and advocacy, and more.

Backed by a historic $2 billion gift from Phil and Penny Knight, the Knight Cancer Group transitioned nearly 2,000 team members into a new organizational structure that already generates more than $1 billion in annual revenue with a strong operating margin. As oncology volumes expand significantly over the next six years, the CXO will help ensure that scale and growth are matched by a consistently outstanding and differentiated patient and family experience.

Ideal CXO candidates will bring:
• Senior patient experience leadership in academic or nonprofit healthcare organizations
• Proven understanding of contemporary and progressive service excellence methodology with a demonstrated passion for the delivery of the highest level of service to customers and/or patients and their families.
• Track record of leveraging digital health and experience-enabling technologies - as well as data, metrics and real-time feedback - to drive measurable improvements in experience and performance.
• Deep commitment to equity, collaboration, and whole-person care
• Ability to influence without direct authority, navigate shared governance and matrixed leadership models, and strong interpersonal skills, with the ability to engage and inspire diverse stakeholders

Oregon Health & Science University (OHSU) in Portland is the state's only academic health center. It includes a system of hospitals and clinics in Oregon and southwest Washington; a university with schools of medicine, nursing, dentistry, public health and pharmacy; a network of campuses and partners throughout Oregon; and a national research hub that drives biomedical discovery. OHSU is the city of Portland's largest employer and one of the largest employers in the state. With roots going back to 1887, OHSU has fueled growth in Oregon for more than 130 years. Today OHSU is a thriving university with state-of-the-art patient care facilities, multiple research and education complexes and a vision to advance science and optimize health worldwide.

All interested applicants are invited to submit a resume for consideration.

Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. Artificial Intelligence tools may be used in connection with the recruitment process for this position.