Guest Services Specialist: Dining Experience

Join Our Team at Canza Management, a Subsidiary of TLTsolutions

Role: Guest Services Specialist, Dining Experience

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors.

Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

Your Role With Us

As a Guest Services Specialist focused on Dining Experience, you will be a key player in both the preparation and service of food and beverages at our property. You will be responsible for both the preparation of food and beverage menu items and the delivery of attentive, personalized service. Your ability to anticipate and fulfill guest needs, combined with your attention to detail and commitment to hospitality, will ensure that each guest’s dining experience is memorable and enjoyable.

Key Responsibilities

• Prepare ingredients, including portioning, chopping, and storing food. Ensure all dishes are cooked and presented according to the property’s F&B brand standards.
• Set up the dining area, serve food and beverages to guests, and maintain the highest standards of presentation and service. Regularly engage with guests to anticipate their needs, offering assistance and ensuring a seamless dining experience.
• Serve alcoholic beverages responsibly and in compliance with local laws. Maintain a well-stocked and inviting bar area.
• Perform general cleaning and maintenance of food and beverage prep areas and equipment to ensure a pristine environment. Keep the dining area organized and inviting, consistently upholding the property’s brand and hospitality standards.
• Proactively check in with guests during their dining experience to anticipate needs and offer personalized recommendations based on preferences and dietary requirements.
• Gather and utilize guest feedback to continually enhance the dining experience. Use insights to suggest improvements and personalize future interactions.
• Engage in training sessions focused on enhancing guest service, culinary skills, and emergency procedures. Ensure all necessary certifications are current and that all practices meet health and safety standards.

What We're Looking For

• Experience in both food preparation and guest service, with a passion for delivering high-quality, memorable dining experiences.
• A versatile team member who can seamlessly switch between back-of-house and front-of-house roles to ensure a smooth and enjoyable guest experience.
• A service-oriented individual who anticipates guest needs and delivers exceptional hospitality with enthusiasm.
• Someone who communicates effectively with colleagues and contributes positively to a supportive and collaborative work environment.
• Must be 21+ with the ability to serve alcoholic beverages responsibly.

Why You'll Love Working With Us

• Competitive Pay: We offer a competitive hourly rate that reflects your skills, experience, and contributions to our success.
• Discounted Hotel Rates: Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.
• PTO and Holiday Benefits: Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.

Ready to Make a Difference?

Join TLTsolutions and Canza Management to contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, continuous professional growth and development for our employees, and lasting value for our investors.

TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members’ unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.