Remote Phone Triage RN

Job Description

Job Description

Responsibilities

The Remote Phone Triage Registered Nurse  provides skilled nursing telephone triage for participants experiencing medical concerns during nights, holiday and weekends in accordance with InnovAge policies and protocols. The Phone Triage RN works in collaboration with the PACE center staff. This role provides nursing support to the participants, caregivers and staff after hours via phone and communicates with the provider on call. Provides clinical guidance and education to the participant, family and caregivers as needed. Responsible for facility transition planning when on call in cooperation with the clinic team. Collaborates with Clinic Team to deliver exceptional patient care which is participant-focused, proactive, compassionate and effective. 

This role is 100% remote and follows a Monday through Friday schedule from 3:00 PM to 11:00 PM MST .

• Triages participant, caregiver and facility phone calls to assess, determine priority of care and routes accordingly.  
• Routes emergent and urgent condition calls appropriately.
• Accurately completes all required clinical documentation consistently per InnovAge standards in electronic medical record which includes completing and signing or routing participants EMR notes and verbal orders to physician
• Provides health teaching on medical conditions to participants and their families on an individual basis.
• Communicates with center staff to ensure appropriate hand off when changing shifts and/or rotations of call. The handoff includes transferring of phones as necessary as well as reporting current condition and needs of high-risk participants for after-hours care.
• Demonstrates assessment ability by applying standards of practice as it relates to the patient population served. 
• Demonstrates the ability to develop a comprehensive assessment of the patient's needs 
• Ability to make an appropriate analysis of calls and initiate appropriate intervention/triage when necessary. 
• Demonstrates ability to handle on-call assessments and triage clients appropriately. 
• Recognizes and reports variances (which includes quality measures less than optimal and evaluating outcomes of care) and provides resolutions in process improvement and quality improvement for the patient via multi-disciplinary team meetings or direct reporting of information to manager.
• Demonstrates flexibility and assures patients receive consistent, competent, and ethical care. Addresses customer’s needs, regardless of assignment, within a timely manner.
• Completes required continuing education classes applicable to related services; as assigned in a timely manner and stays current 
• Participates in clinical team huddles virtually as required

REQUIRED

• Associate degree in nursing
• Current California AND Compact Registered Nurses License
• High speed Internet access 

PREFERRED

• Bachelor’s degree in nursing 
• Certification as a Gerontological Nurse 
• Three years of health care experience with emphasis in geriatrics
• Bi-lingual