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Night Dispatcher (2:00pm-11:00pm)

Trandon Associates, Inc

Job Description

Job Description

A busy heating, oil, and energy services company in Brooklyn, NY is seeking a reliable and organized Night Dispatcher to coordinate service operations during evening hours (2:00pm-11:00pm). The dispatcher will manage technician schedules, handle customer calls, prioritize emergency service requests, and ensure efficient communication between field staff and customers.

Responsibilities

  • Dispatch heating and oil service technicians for emergency and scheduled calls
  • Monitor technician locations, job progress, and completion times
  • Answer incoming customer calls professionally and efficiently
  • Prioritize emergency no-heat and fuel delivery situations
  • Maintain accurate service logs, schedules, and customer records
  • Communicate updates between customers, drivers, and technicians
  • Coordinate after-hours service coverage and route adjustments
  • Enter work orders and service information into dispatch software
  • Ensure timely response to all customer service requests
  • Assist with general administrative and operational support as needed

Required Qualifications

  • 3+ years Dispatcher experience required 
  • Strong communication and multitasking skills
  • Ability to remain calm under pressure and handle emergencies
  • Basic computer proficiency and familiarity with dispatch software
  • Strong organizational and problem-solving abilities
  • Reliable, punctual, and detail-oriented
  • Fully in- office (NOT HYBRID OR REMOTE)

Preferred Qualifications

  • Experience in heating, HVAC, oil delivery, or energy industry is a plus
Vacancy posted 3 days ago
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