Lead Field Service Technician

Job Description

Job Description

Overview

Recognized by Clarivate, Forbes, the Human Rights Campaign, and Military Friendly® for innovation, workplace excellence, inclusion, and veteran support.

A global building automation and industrial technology company with 100+ years of history , 25,000+ patents , and 7,000+ engineers , operating across 70+ countries and 4 major business areas . Its technologies support industries including buildings, manufacturing, healthcare, data centers, and utilities worldwide.

Benefits

• 401(k) match: Employer matches 87.5% of the first 8% of eligible pay, up to 7% of base salary; generally fully vested after 3 years.
• Education support: Up to $5,250/year for eligible undergraduate programs and $7,500/year for graduate programs.
• Paid parental leave: 8 weeks (40 business days) for birth, adoption, or foster-care placement.
• Paid time off: 56 hours of paid sick time annually, plus vacation and 12 paid holidays.
• Health coverage: Medical, dental, and vision plans, including an HSA-eligible medical option and 100% in-network preventive care.
• HSA & FSA: Tax-advantaged accounts for eligible healthcare, dental, vision, and dependent-care expenses.
• Disability coverage: Short-Term Disability provides 100% of base pay for up to 8 weeks, then 70% through week 26; Long-Term Disability provides 60% of base pay after Short-Term Disability.
• Employee support: Company-paid with 8 sessions per issue per year, plus health and wellness resources.
• Employee support: Company-paid Employee Assistance Program with 8 sessions per issue per year, plus health and wellness resources.
• Insurance & discounts: Company-paid basic life insurance of 1× annual base pay, Accidental Death & Dismemberment coverage, Business Travel Accident Insurance, and employee discounts.

Benefits may vary by location, position, employee classification, and eligibility.

Qualifications

• Minimum of 2 years of proven experience in field service preferably with a focus on fire alarm systems, including inspections, testing, installation, and troubleshooting
• 1-2 years of technical knowledge of fire alarm systems
• 1-2 years of experience leading field service teams or projects
• Ability to diagnose and resolve complex technical issues on-site
• Willingness to acquire NICET certification within the first year due to state code requirements

Responsibilities

• Lead field service operations focused on fire alarm systems including inspections, testing, installation, and troubleshooting
• Provide technical expertise and support to field technicians and customers to ensure compliance with state codes and standards
• Coordinate and schedule service activities to meet customer demands and service level agreements
• Train and mentor junior technicians on fire alarm systems and best practices
• Collaborate with cross-functional teams to develop solutions and improve service delivery