Customer Service Representative- Front Desk

Customer Service Representative- Front Desk

POSITION OVERVIEW The Customer Service Order Entry role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information.

Essential Functions

• Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services
• Manage order entry process
• Communicate with Sourcing team and SOPT to secure needed product
• Communicate with production or scheduling managers concerning special requirements on orders
• Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members
• Communicate any credit issues discovered upon order entry to appropriate sales personnel
• Answer incoming calls or emails; timely & professionally
• Perform other duties as requested

Competencies/Skills/Abilities

• High School Diploma or GED required
• Strong organizational skills and effective team player
• Ability to be detail-oriented and multi-task, work within specified timeframes
• Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
• Previous Customer Service work experience is required; previous work experience in our industry is preferred
• Proficient with Microsoft Office; Outlook, Excel and Word

Benefits Medical Dental Vision Employer Paid Basic Employee Life and AD&D Insurance Employer Paid Long Term Disability Flexible Spending Accounts Voluntary Short-Term Disability Voluntary Life and AD&D Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance

EEO At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work This is a full-time position that requires overtime as business needs dictate.