Medical Receptionist

Patient Services Representative

Under the direct supervision of the Practice Manager and Practice Supervisor, will be responsible for all aspects of checking patient in and/or out, making follow-up appointments, referrals and processing financial transactions. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.

Primary Job Responsibilities

1. Open office (unlock doors, turn on all equipment, etc.).
2. Disconnect Answering Service, obtain and facilitate any messages from the service.
3. Answer telephone in a timely manner.
4. Take messages and give them to appropriate person within 30 minutes of receiving the message.
5. Check the automated patient reminder system and call all patients the day before their appointment if they have not confirmed their appointment.
6. Greet all patients and vendors in a friendly and professional manner.
7. Assist patients to get them signed in for their appointment are acknowledged for demographic and insurance changes. Update patient information changes in the computer before acknowledging patient for their appointment. Scan insurance cards and HIPAA documents into the EMR system.
8. Provide patients with Medicare and Medicaid insurance with all Provider Based Billing requirements and obtain necessary signatures. Scan signed documents into the EMR system.
9. Verify, obtain and update any necessary insurance authorization making certain that patients are not seen with proper authorization.
10. Scan all patient medical record information into the EMR system as assigned.
11. Schedule patient appointments.
12. Process patient discharges upon approval and according to MHC policy.
13. Comply with and participate with Quality programs including telephone communication and documentation.
14. Provide clear and concise documentation in the EMR system.
15. Maintain cleanliness of waiting room. Straighten and pick up the waiting room a minimum of two times per day.
16. Verify and update daily transactions in the computer by the end of the same business day.
17. Balance out the credit card terminal at the end of each business day and run a detail transaction report.
18. Monitor, maintain and order all office supplies. Place all orders via MMA operating instructions.
19. Maintain Providers' meeting schedule and days off in the computer.
20. Facilitate all daily office mail. Take mail to and from the mail box. Open and date stamp all mail. Deliver mail to the appropriate person.
21. Process release of medical records requests in manner established by MMA.
22. Maintain, balance and request reimbursement of office petty cash according to established policy.
23. Work scheduled hours as assigned by Practice Manager utilizing Time and Attendance system to maintain hours worked for the Payroll Department.
24. Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.

Departmental and Additional Job Responsibilities

1. Other duties as assigned

Job Specifications

Education

1. High School Diploma or equivalent is required.
2. Current Basic Life Support certification required upon hire or at the time of orientation.

Experience

1. Minimum of one year experience working in a Medical Provider office as a receptionist or Medical Assistant with administrative responsibilities is preferred.

Essential Physical Abilities/Motor Skills

1. Able to travel independently throughout all Memorial Healthcare facilities.
2. Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).
3. Ability to sit for long periods of time.

Essential Technical Abilities

1. Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.

Essential Mental Abilities:

1. Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
2. Understanding of provider office operations.
3. Effective verbal and written communication skills.
4. Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.

Essential Sensory Requirements:

1. Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
2. Able to see and hear for work-related purposes.

Interpersonal Skills:

1. Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
2. Required to remain calm when adversity is encountered.
3. Open, honest, and tactful communication skills.
4. Ability to work as a team member in all activities.
5. Positive, cooperative and motivated attitude.