Sales Operations Manager

Build the operating system behind growth and customer success. Larx is building decision intelligence infrastructure for mission-critical environments—transforming complex, fragmented data into clear, actionable insight. We are seeking a Sales Operations Manager to build the processes, systems, and insights that support Larx’s growth across government and commercial markets. This role will also support customer success, helping ensure customers experience a coordinated transition from contract award through onboarding, adoption, and renewal. You will work closely with sales, capture, marketing, product, finance, and company leadership to improve pipeline visibility, strengthen forecasting, and create a consistent customer experience throughout the relationship lifecycle. This role is ideal for someone who combines analytical rigor with strong relationship-management skills and enjoys creating structure within a fast-moving startup environment. What You’ll Do Build, document, and continuously improve Larx’s end-to-end sales processes. Establish consistent opportunity stages, qualification criteria, workflows, and operating rhythms. Coordinate opportunity progression across sales, capture, product, finance, legal, and executive leadership. Identify process gaps and implement practical solutions that improve efficiency, accountability, and execution. Support the development of scalable sales operations infrastructure as the company grows. Own CRM and Pipeline Management Manage the accuracy, consistency, and completeness of data within Larx’s CRM. Establish standards for opportunity creation, stage progression, activity tracking, and closeout. Maintain clear visibility into pipeline health, deal velocity, conversion rates, and upcoming milestones. Ensure customer, partner, contract, and opportunity records remain accurate and current. Create dashboards and reports that provide leadership with actionable insight into performance and risk. Strengthen Forecasting and Reporting Develop and maintain sales forecasts across government and commercial opportunities. Lead regular pipeline reviews and help opportunity owners identify next steps, dependencies, and risks. Analyze historical performance, pipeline coverage, conversion trends, and sales-cycle timing. Prepare recurring and ad hoc reports for company leadership, board discussions, and planning activities. Translate sales data into clear recommendations that support resource allocation and growth strategy. Support Opportunity Execution Coordinate internal activities required to advance opportunities from qualification through contract execution. Track customer meetings, follow-up actions, proposal deadlines, demonstrations, procurement milestones, and decision dates. Support proposal, pricing, contracting, and approval workflows in partnership with capture, finance, legal, and technical teams. Maintain shared visibility into opportunity status, ownership, deliverables, and deadlines. Help ensure smooth handoffs from sales and capture to implementation and customer success. Support Customer Success Coordinate customer onboarding and help establish clear implementation plans, responsibilities, milestones, and success criteria. Serve as an operational point of coordination between customers and Larx’s sales, product, engineering, and leadership teams. Track customer adoption, engagement, feedback, support needs, and overall account health. Maintain regular communication with customers to ensure commitments are fulfilled and emerging needs are addressed. Coordinate business reviews, training sessions, product demonstrations, and customer check-ins. Document customer feedback and ensure relevant insights are shared with product and engineering teams. Identify risks to adoption, satisfaction, renewal, or expansion and coordinate internal action plans. Support renewals, follow-on opportunities, account expansion, and customer advocacy initiatives. Help develop scalable customer success processes, templates, playbooks, and reporting. Improve Sales and Customer Tools Evaluate, implement, and manage tools that improve sales productivity, customer visibility, and internal coordination. Create templates, playbooks, dashboards, and reference materials that support consistent execution. Help onboard sales and business-development team members to Larx’s systems and processes. Maintain organized repositories for sales collateral, customer materials, contract vehicles, pricing information, and past performance. Partner with marketing to improve lead tracking, campaign attribution, and the transition from marketing engagement to qualified opportunity. Support Strategic Planning Provide data and operational insight for account, hiring, market, and resource-planning decisions. Help leadership define sales and customer success goals, performance measures, and operating priorities. Track progress against revenue targets, renewal goals, and strategic growth initiatives. Support annual planning, budgeting, and resource-allocation activities. Identify emerging patterns and opportunities across Larx’s government and commercial customer base. Qualifications Bachelor’s degree in business, finance, operations, analytics, or a related field—or equivalent professional experience. Five or more years of experience in sales operations, revenue operations, customer success, business operations, or a related role. Demonstrated experience managing CRM systems, opportunity pipelines, forecasts, dashboards, and sales reporting. Experience supporting customer onboarding, account coordination, adoption, renewals, or relationship management. Strong analytical skills and the ability to translate complex data into clear business insights. Experience developing and improving sales or customer success processes in a growing organization. Advanced proficiency with spreadsheets, reporting tools, and CRM platforms. Strong project-management and organizational skills with careful attention to detail. Ability to coordinate multiple stakeholders, priorities, and deadlines. Excellent written, verbal, and customer-facing communication skills. Ability to handle sensitive business, customer, pricing, and financial information with discretion. Sound judgment and the ability to operate independently in a fast-moving startup environment. Preferred Qualifications Experience in one or more of the following areas is especially valuable: Customer success for enterprise software or technical platforms Dual-use technology companies serving government and commercial customers HubSpot or comparable CRM and customer success platforms Federal opportunity and market-intelligence platforms Complex enterprise software sales and implementation Capture management and proposal-development workflows Government contract vehicles, procurement processes, and acquisition timelines Customer onboarding, adoption, renewal, and account-expansion programs Sales analytics, revenue modeling, and leadership reporting Building sales operations or customer success functions within an early-stage company Why Larx At Larx, you will help build the operational foundation behind the company’s growth and ensure our customers realize meaningful value from the platform. You will work directly with leadership and across the organization to create the systems, discipline, and customer experience needed to turn promising opportunities into lasting partnerships. We are not building another dashboard. We are building the infrastructure that helps people understand more, act faster, and make better-informed decisions. Larx offers a comprehensive benefits package that includes: Medical, dental, and vision insurance Paid time off Additional employee benefits designed to support the health and well-being of our team If you enjoy bringing clarity to complexity, building processes that help teams perform, and ensuring customers receive the value they were promised, we would like to hear from you. Apply Submit your résumé and a brief introduction to View email address on click.appcast.io describing your sales operations and customer success experience, the systems and processes you have managed, and why you are interested in Larx. Larx is an equal opportunity employer. We are committed to creating an inclusive workplace and consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. #J-18808-Ljbffr