Customer Service Representative

Customer Service Representative

Location: San Diego, CA (Hybrid) | Atlanta, GA (Hybrid)

Openings: 2

Employment type: Contract (12-months)

About the Role

As a Customer Service Representative, you will be the front line of our customer support team. You will help customers by providing accurate information, answering questions, and resolving issues and complaints, ensuring every interaction leaves customers satisfied with our products, services, and features.

What You’ll Do

Customer Service & Support

• Respond promptly and professionally to customer inquiries via phone, chat, and support tickets.
• Provide accurate and helpful information about our products, services, and features.
• Address customer questions, concerns, and complaints with professionalism and empathy.
• Contribute to a positive customer experience and overall customer satisfaction.

Order Management & Issue Resolution

• Assist customers with order problems, exchanges, order edits, and order tracking.
• Investigate customer concerns and work toward timely resolutions.
• Act with a strong sense of urgency when addressing customer issues.
• Clearly communicate resolutions and next steps to customers.

Compliance & Process Adherence

• Understand and resolve compliance-related issues in line with established policies and procedures.
• Follow all organizational procedures, policies, and safety rules.
• Meet established performance levels and service expectations.
• Build and maintain strong knowledge of company products and services.

Team Collaboration

• Contribute actively to team success and customer support operations.
• Support teamwork and help maintain positive team morale.
• Collaborate with teammates to deliver consistent customer service.

What You’ll Bring

Required Qualifications

• Prior experience in a customer service-related role.
• Basic understanding of CRM software (e.g., Salesforce).
• Effective communication skills over the phone and by email.
• Strong customer service skills and professionalism.
• Ability to de-escalate customer concerns and handle difficult situations.
• Strong investigative and problem-solving skills.
• Demonstrated sense of urgency in resolving customer issues.
• Ability to follow established policies, procedures, and performance expectations.

Education

• High school diploma or equivalent (completed secondary education).

Pay rate: $38.87/hr