Customer Retention Specialist
remote work
About the role Remote Recruitment is hiring for a UK based employer. This role focuses on protecting revenue by engaging at risk customers, understanding why they want to leave, and offering solutions to reduce cancellations. The position is fully remote from South Africa and requires working UK hours. What you'll do Contact customers at risk of cancelling Handle cancellation requests with empathy and clear offers Record cancellation reasons and share trends with the team Run win-back and renewal follow-ups Meet monthly retention and save-rate targets What they're looking for Experience in customer retention, account support or customer service Experience with a CRM or helpdesk such as HubSpot or Zendesk Clear, persuasive spoken and written English Comfort working to retention targets A reliable laptop and stable fibre connection For applicants in Nigeria The listing states fully remote from South Africa and UK hours; it is not explicit about Nigeria; confirm timezone alignment before interviewing Work is remote and UK hours; no explicit visa or work-authorization details for Nigeria Salary shown: R29 000, R32 000 per month; pay currency not specified for Nigeria, confirm during interview #J-18808-Ljbffr remote work
Vacancy posted 3 days ago
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