IT Support Specialist II

# IT Support Specialist IIHot JobSynergistix Headquarters - Sunrise, FL 33325## Description**Position Summary:**The IT Support Specialist II will provide advanced technical support and assistance to end-users and clients, resolving complex hardware and software issues. The specialist will also play a key role in the installation, configuration, and maintenance of computer systems and associated equipment, managing end-user as well as in the development and implementation of IT policies and procedures.**Essential Duties & Responsibilities:*** Provide advanced technical support to end-users via phone, email, chat, remote management or in person.* Diagnose and resolve complex technical hardware and software issues.* Install, configure, deploy, upgrade, or repair computer hardware devices.* Document and track advanced support requests and resolutions using a ticketing system.* Support Microsoft Office 365 suite of apps, including provide end-user training, and troubleshooting issues.* Perform New Hire, onboarding and termination processes.* Create, support and maintain computer images for deployment.* Maintain hardware inventory and software inventory databases.* Deploy software and application packages to hardware devices.* Install and deploy Microsoft security patches and third-party patches to hardware devices.* Perform other duties and/or special projects as assigned.* Document processes involving PC configuration and standard operating procedures.* Assist in the development and implementation of IT policies and procedures.* Train end-users and lower-level IT support specialists on the use of advanced hardware and software applications.* Participate in regular team meetings.**Qualifications/Competencies:*** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.**Education and Experience:*** High School diploma required, Associate’s degree or higher strongly preferred. Work experience will be considered in lieu of degree.* 3-5 years of computer systems hardware experience strongly desired.**Technical Skills:*** Strong knowledge of advanced computer hardware and software.* Experience with Microsoft Deployment Toolkit (MDT) or similar deployment tools.* Experience with Kaseya or Endpoint Central (RMM) tools or similar tools.* Experience with IBM Maas360 MDM or other MDM tools.* Strong knowledge of Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive, office applications)* Experience with Active Directory (user accounts, groups, permissions)* Experience with Zendesk Ticket Systems (or similar ITSM/ticketing platform)* Preferred experience with PowerShell scripting for automation* Strong analytical and trouble-shooting skills involving PC hardware, operating systems, and other software.**Soft Skills:*** Excellent communication and customer service skills required.* Ability to work independently and as part of a team.* Strong organizational, verbal, written and inter-group collaborative skills a must.* Excellent verbal, written and analytical communication skills.* Ability to prioritize issues and respond accordingly.* Self-motivated with the ability to take initiative and provide results.* Ability to work flexible hours as needed.* May be required to lift and/or move up to 10 pounds. Occasionally may need to lift and/or move up to 25+ pounds. #J-18808-Ljbffr