Desktop Support Engineer

Joining a dynamic tech team, the full-time Desktop Support Engineer will provide first-line technical support for artists and staff, ensuring smooth operation of hardware, software, and infrastructure in a remote work environment. Key responsibilities: Provide technical support and troubleshoot hardware/software issues for on-site and remote users Repair and maintain office hardware, including AV equipment and meeting technology Manage user accounts and group policies on Active Directory while maintaining cybersecurity measures Required qualifications: Experience with artist tools such as Unreal, Unity, AdobeCC, Maya, and ToonBoom Familiarity with security tools like ESET, Fortigate, and Kerberos Knowledge of networking concepts including DHCP, DNS, and Active Directory Experience with servers and platforms such as AWS and Windows Server Proficiency in virtualization technologies like Hyper-V and Docker