Customer Service Specialist

At Mains’l , we believe everyone deserves the opportunity to live a meaningful, self-directed life.Being recognized as a Top Workplace by USATodaythe last four yearsreflectsour commitment to creating a workplace where people feel valued, supported, and connected.We believe that every crew member playsan important rolein creating a positive experience for the people we support and one another. We’reexcited to welcome a Customer Service Specialist to our Chico office !In this role,you’llbe the first point of contact for visitors, crew members, stakeholders, and the people we support.You’llhelp create a welcoming environment while providing customer service, handling administrativeresponsibilities,and supporting day-to-day operations.If you aresomebodywho is organized,personable,andenjoys helpingothers,this could be the role for you. Whatyou’lldo: Welcome visitors, vendors, and employees. Answer, screen, and forward incoming calls to theappropriate contact. Provide information about the agency, including locations of other offices, contact information, and a generalized overview ofMains’lprograms. Maintainoffice equipment includingmaintainingoffice supplies and equipment. Prepare and assemble mailing materials fortimelydistribution. Maintainaccuratereports, dataentry,and agency contact lists. Sort incoming packages and inform the recipient upon delivery. Whatwe’relooking for: Strong communicationskills,includingverbal and written communication. Strong active listening skills with the ability to understand customer needs, ask clarifying questions, and provide helpful andappropriate solutions. Ability to multi-task and prioritize competing priorities. Proficientin operating computers, telephone systems, and standard office equipment, including copiers, scanners, and fax machines. Efficient with Microsoft Office applications, including Word,Excel,and Outlook. Able to build positive working relationships and create a welcoming experience for customers, visitors, people we support, and crew members. Status: Full-time Location: Chico, CA Pay Rate: $18.00 - $20.00 per hour Benefits: Mains’loffersfull benefits to Full-time staff including paid time off, paid sick time, paid holidays, health, dental, life and vision insurance, 401k, paid funeral leave, parental leave, 2 weeks of paid jury leave, and education assistance (tuition reimbursement). Mains'l is committed toprovidingEqual Employment Opportunity to all employees and applicants. #J-18808-Ljbffr