Academic Partnership Liaison (Cleveland-area)

Academic Partnership Liaison (Cleveland-area)

As part of your application, please submit a brief statement of values (less than 250 words) describing how your personal and professional values align with NEOMED's core values of Integrity, Collaboration, and Excellence. We are seeking individuals who not only bring strong skills and experience, but also demonstrate a commitment to these values in their work performance. Please also submit 3 professional references as a part of your application.

Position Title - Academic Partnership Liaison (Cleveland-area)

Position Type - Admin/Professional

Department - Office of SVP for Academic Affairs

Full or Part Time - Full Time

Pay Grade - MN9

Starting Salary Range: $53,650-$63,486, commensurate with experience.

NEOMEDis committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive. Healthcare CoverageCompetitive medical, dental, and vision insurance through Medical MutualFlexible Spending Account (FSA) or Health Savings Account (HSA)Short-and long-term disability coverage, Long-term care coverage options, and Life insuranceRetirementState retirement plan with 14% employer matching to help you plan for the futurePaid Time OffGenerous vacation and sick leave, in addition to 11 paid holidays each yearAdditional BenefitsEducational benefits with our partner universities (Policy#3349-07-45)Ongoing investment in your professional growth through on-site training and Lean Six Sigma certificationEmployee wellness activities and initiatives that support a healthy work-life balance

Summary - The Academic Partnership Liaison is a high-visibility, service-forward professional role serving as the primary onsite representative for Northeast Ohio Medical University (NEOMED) faculty, and partners at our Cleveland-area affiliates. This role delivers a seamless, personalized, and welcoming experience for physicians, faculty, and residents engaged in clinical education and academic collaboration. The Liaison exercises independent judgment, discretion, and proactive problem-solving to anticipate needs, resolve issues, and ensure that every interaction reflects the professionalism and values ofNEOMED. This position plays a critical role in sustaining strong institutional partnerships and supporting faculty success within a complex academic medical environment.

Principal Functional Responsibilities - Faculty Support and EngagementServe as the primary onsite resource for affiliated medical staff, faculty, residents, and visiting educators affiliated withNEOMED, providing polished professional, service‑oriented support.Coordinate faculty onboarding, appointments, and access toNEOMEDsystems and resources, ensuring clarity, accuracy, and confidentiality.Build strong relationships with health system leaders and faculty to identify and address needs and provide personalized assistance.Support faculty with time‑sensitive administrative and academic tasks requiring discretion and follow‑through.NEOMEDPartnership and Liaison ResponsibilitiesServe as the primary onsite liaison providing seamless access toNEOMEDservices and resources.RepresentNEOMEDat hospital meetings, events, celebrations, and ceremonies.Actively participate in activities that strengthen the partnership betweenNEOMEDand our Cleveland-area affiliates.Facilitate connections between hospital-based faculty and university faculty for teaching, research, and collaborative initiatives.Miscellaneous Duties:Perform other duties assigned in support of faculty, students and institutional partnerships.

Qualifications - Minimum three years of relevant professional experience in customer service, hospitality, healthcare, academic, or administrative roleDemonstrated ability to work collaboratively with diverse stakeholders, including physicians, faculty, students, and senior leadersProficient with Microsoft Office Suite

Physical Requirements - Must be able to utilize a phone, computer and other office equipment. Ability to make rounds throughout hospital facilities to engage with faculty and staff. This position is located at University Hospitals in Cleveland, OH, and requires the ability to travel to other affiliated sites in the area.