Telephony Operator - TS/SCI w/Poly

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Telephony Operator

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Telephony Operator for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

Duties/Responsibilities

● Respond to customer inquiries over the phone and route customer requests to appropriate departments/personnel, following established policies and procedures.

● Support a 24x7 environment including working on weekends, holidays, evenings, midnights, and extended shifts if relief is not available.

● Screen spam/prank calls and escalate to security services if necessary

● Track and log calls as necessary.

WHAT YOU’LL NEED TO SUCCEED

The Telephony Operator must have:

● Education: High School Diploma/GED

● Experience: 1+ years of related experience

● Security clearance level: TS/SCI w/poly

● US citizenship required

● Required Technical Skills:

• Familiarity working over the telephone.

● Preferred Skills:

• Experience routing customer issues efficiently  

��● Key Competencies:

• Excellent communication and customer service orientation.

​● SHIFT: ROTATING SHIFT WORK OR WEEKEND SHIFTS - Exact hours will be determined based on business needs

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities

● Support: An internal mobility team focused on helping you achieve your career goals

● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GlobalServices

Work Requirements

Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required