Front of House Team Leader

Front of House Team Leader Chick-fil-A Saraland Position Overview The Team Leader is responsible for leading the restaurant during assigned shifts, ensuring exceptional guest experiences, strong operational execution, and a positive team environment. This role serves as the point person on shift—coaching team members, solving problems in real time, and upholding Chick-fil-A standards of food safety, speed, accuracy, and hospitality. Team Leaders set the tone for the shift and play a critical role in developing team members and protecting the culture of the restaurant. Key Responsibilities Shift Leadership & Execution Lead assigned shifts by directing team members Ensure operational excellence in speed of service, accuracy, cleanliness, and food safety Monitor guest flow and adjust staffing and positioning as needed Resolve guest concerns promptly and professionally Team Coaching & Development Coach team members in real time to improve performance and confidence Model Chick-fil-A hospitality and core values on every shift Assist with training new team members and reinforcing standard proceduresEncourage teamwork, accountability, and a positive work environment Operational Support Open and/or close the restaurant following established procedures Work in operations with the team while leading Complete shift checklists, cash handling, and basic administrative tasks Communicate effectively with leadership regarding shift performance and team needs Ensure compliance with company policies and safety standards Culture & Guest Experience Create a welcoming, energetic environment for both guests and team members Lead by example in attitude, professionalism, and work ethic Protect and promote Chick-fil-A’s culture and brand standards Qualifications Previous leadership or restaurant experience preferred Strong communication and decision-making skills Ability to lead calmly and confidently in a fast-paced environment High standards for hospitality, cleanliness, and teamwork Flexible availability, including mornings, evenings, weekends, and holidays Dependable, organized, and solutions-oriented What We Offer Competitive pay with leadership growth opportunities Hands-on leadership development and coaching A positive, team-focused culture Opportunity to grow into higher leadership roles We invite you to apply. #J-18808-Ljbffr