Branch Manager - Madras, OR

Job Description

Job Description

Retail Branch Manager

Position Summary

The Retail Branch Manager is responsible for the overall leadership, performance, and growth of the branch. This role drives business development, deposit growth, consumer lending production, operational excellence, and exceptional member/client service while fostering a high-performing team culture.

The Branch Manager serves as the face of the organization within the community and is accountable for achieving branch goals, developing employees, managing risk, and delivering an outstanding client experience.

Essential Responsibilities

Leadership & Team Development

• Lead, coach, and develop branch employees to achieve individual and team performance goals.

• Create a culture focused on service excellence, accountability, collaboration, and continuous improvement.

• Conduct regular coaching sessions, performance reviews, and career development planning.

• Recruit, onboard, train, and retain top talent.

• Foster employee engagement and maintain a positive work environment.

Sales & Business Development

• Drive branch growth through deposits, consumer lending, and relationship expansion.

• Develop and execute strategies to achieve branch sales and financial goals.

• Coach employees on consultative sales techniques and referral generation.

• Build relationships with local businesses, community organizations, and centers of influence.

• Participate in networking and community events to promote the organization and generate new business opportunities.

Client Experience

• Ensure delivery of exceptional service and relationship-based banking experiences.

• Resolve escalated client concerns promptly and professionally.

• Promote a client-first culture that deepens relationships and increases retention.

• Monitor service metrics and implement improvements as needed.

Operations & Risk Management

• Oversee daily branch operations, ensuring efficiency, accuracy, and compliance.

• Maintain adherence to all banking regulations, policies, procedures, and security requirements.

• Manage operational risk, internal controls, audit readiness, and fraud prevention efforts.

• Ensure branch cash management and security procedures are consistently followed.

• Address operational issues and implement corrective actions when necessary.

Financial Performance

• Manage branch performance against established goals and key performance indicators.

• Monitor branch profitability, deposit growth, lending production, and referral activity.

• Analyze performance data and develop action plans to improve results.

• Ensure efficient utilization of branch resources.

Qualifications

Required

• High school diploma or equivalent; Bachelor's degree preferred.

• 3+ years of retail banking experience.

• 2+ years of leadership or supervisory experience within a financial institution.

• Proven success achieving sales, service, and operational objectives.

• Strong understanding of consumer banking products and services.

• Knowledge of banking regulations, compliance requirements, and branch operations.

Preferred

• Experience managing a retail banking branch.

• Consumer lending experience.

• Business development and community engagement experience.

• NMLS registration or ability to obtain as required.

Knowledge, Skills & Abilities

• Strong leadership and team-building skills.

• Excellent coaching and employee development abilities.

• Effective communication and interpersonal skills.

• Strong sales management and business development capabilities.

• Ability to analyze performance metrics and drive results.

• Strong organizational, problem-solving, and decision-making skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Commitment to exceptional client service.

Success Measures

Success in this role will be measured by:

• Achievement of branch deposit and lending goals

• Growth in new accounts and relationship expansion

• Client satisfaction and retention metrics

• Employee engagement and retention

• Audit and compliance results

• Operational efficiency and risk management

• Community involvement and market presence

Physical Requirements

• Ability to remain stationary and operate standard office equipment for extended periods.

• Ability to occasionally lift up to 25 pounds.

• Ability to travel locally for business development and community events.

Why Join Us

This is an opportunity to lead a high-performing branch, develop future leaders, strengthen community relationships, and make a meaningful impact on clients, employees, and the organization. The Retail Branch Manager plays a critical role in driving growth, fostering a positive culture, and delivering exceptional banking experiences.